Massage Envy,

140 Glastonbury Blvd, Glastonbury, CT 06033, United States

"Do not go to Massage Envy in Glastonbury. I purchased two side by side massages for my daughters as part of a specially planned sisters’ spa day Christmas gift. The whole point was for them to have mani/pedis, lunch, massages etc., together on the one day they are both in town. I was very clear about my needs when I booked the appointments. Massage Envy canceled and cannot provide another clinician. They offered one massage and one facial instead, which is not what I purchased. I very reasonably asked for my money back in order to book massages somewhere else that day and Massage Envy refused. Talk about terrible customer service! Merry Christmas to you too, Massage Envy!"

"Amazing! Had my first massage ever and I loved it. I’ll be coming back once I’m in the area. Everyone was so nice. I was a bit worried reading the reviews but they were all so helpful and knowledgeable."

"I cancelled a year long contract!! I might of had like 3 massages done and the last one I had my grandaughter could of done a better job!! It sucked!! So I had like 7 sessions left and again they did not inform me that I had to use all 7 before the end of the month (with a couple weeks left)!! Its a rip off and when you call to schedule they never have availability!! I will never,never,ever go there again!!!"

"The staff and owner are incompetent. Customer service is not a priority. I received a massage from my husband for my birthday in February. He scheduled the appointment online. There was an issue booking the appointment and he received an error the appointment did not go through. He called the next day to schedule the appointment and indicated he tried booking online, but received an error with the booking. He was told by the receptionist it was not in the system, so they went ahead and made my appointment over the phone. I went in for my massage two days later. The massage itself was great! Fast forward to March/April. I went to pay the credit card and realized there was a double charged for my massage. I called the store to resolve, and the receptionist and manager looked into the issue. They advised my husband made an appointment for himself and never showed up. My husband has never had a massage! I repeatedly informed staff and management the appointment was for me as a gift, and I had my massage. Staff again advised my husband never showed for his appointment. I tried to resolve with the manager and owner, to no avail. They refused to refund the second charge despite several calls. I put in a dispute for the second charge with my credit card and the charge was refunded. I will never go back to Glastonbury Massage Envy due to the terrible service experience!"

"Massage was great! I had a gift card and was told it was good at any massage envy.. when I got to this location to use it I was told only a fraction of the gift card amount was able to be taken off of my bill. This is highly frustrating and I will be speaking to corporate about this because I feel like when I was told I could use this anywhere- that means anywhere. If I was told that this was only good at certain locations- I would have booked at that location."