PCA Pain Care Center

"The person who came in the room was wonderful. Mary was kind of rude. I don’t want to be on narcotics. And I can’t afford to drive to Wallingford from Bristol once a month for medication’s. My physician is going to help me."

"My experience here has been reassuring.. scheduling is flexible and the staff is patient and informative, especially Mary and Toccara."

"I have been with PCA for about 2 years now. I have never had any issues. No matter who I see, they answer my questions. If anyone has an issue, it's not PCA that is the problem. They have to adhere to many federal and state regulations. My spine doctor doesn't treat my pain. You have to be on pain management. PCA does a fine job. Take your meds how you're supposed to take them, make them aware of any changes, and it's smooth sailing. I waited a little bit longer only one time. I show up 15 mins early, and most times, I get in earlier. It's abusers who made it this way. Just follow the rules, and there is no reason you should have a problem. The rules aren't their's. They are the governments."

"I've been going there for a few years and I can honestly say I have never had a problem with anyone, not the receptionists or any of the providers. I don't know what people expect, a red carpet rolled out when you arrive? The male receptionist ( Benjamin?) is there mostly when you arrive,he says hello, he asks if you want the same time for your next visit and you're done. What else should he do? Then you wait to be called.They are very quick and efficient, always polite and respectful ,they don't have to be your friend, they don't have to talk about their personal lives! I have had a family tragedy, I lost my daughter, missed appointments because of it and they were so understanding, my pharmacy couldn't fill my prescription, I had to call pca several times,never got an attitude so idk what other people are talking about, I personally have never had the issues being mentioned, I am treated for my pain and treated like a human being. I would recommend pca to anyone that's in need of treatment for chronic pain. The staff (every one in the office) is very nice,polite,understanding and professional. Follow the rules and you have no problems."

"This place should be reported to the state. The man who runs the place is extremely rude and difficult to deal with. I waited 2 months to get an appointment there and as soon as they saw my file they said they couldn't help me. They had my records prior to my appointment. They could have saved me a hour long ride,the pain of getting there and I'm turned away. I asked to at least talk to the doctor. The doctor,a woman,sta rted off being polite but then saw my file and told me she couldn't do anything for me. Total waste of time and a whole day of pain,someone took a day out of work to take me...the place also was dirty ,had dirty looking people in the waiting room. Everyone was complaining about the wait. It was a terrible experience and I left in tears,literally, running down my face when I left. I've had chronic pain from multiple surgeries on my back and they act like Im not crippled...I am disabled now and they did Nothing to help me."