Post Traumatic Stress Center 19 Edwards Street, New Haven, CT 06511

"Writing this review is something I never imagined I would have to do and it breaks my heart. I am still in shock. I was treated by Dr. Hadar Lubin at the PTSC for five years and my care was abruptly terminated as an administrative decision by Dr. David Read Johnson over a misunderstanding of what he claimed was a threat of legal action. It was not. The manner in which this man with 40 years of trauma experience handled the termination and subsequent attempt at dialog was traumatizing and unethical. First, it was done via email 12 hours after I arrived on vacation across this country. It was a Saturday, Christmas morning. He stood as a barrier to all contact with my doctor with whom I had worked closely for five years with multiple contacts each week throughout the duration. These contacts included emails which on multiple occasions assured me that she "Would not abandon me." Furthermore, even if Dr. Johnson refused to even consider the truth of the situation, the PTSC did not follow ethical guidelines for termination. The referrals that were provided would require I move to another part of the state or to another state altogether. No interim care was offered. Again, no communication with Dr. Lubin - all calls, emails, texts were banned despite these being usual forms of communication over the past five years. During the five years I was allowed and even encouraged to send daily emails. Dr. Lubin would email me back at regularly scheduled intervals twice each week. Dr. Lubin came to my graduation and bought be a graduation gift. Dr. Lubin met me outside in the freezing cold when the pandemic caused the office to shut down. Boundaries? Then, without any understanding on my part, she was just gone. Five years of working with someone down the drain. You might wonder why he would act so harshly? Because I had an issue with one aspect of her care and raised that issue as medical error. In fact, she did acknowledge, in writing, that she "Misread" the situation. It took her two years to make this acknowledgment. Dr. Lubin is his wife and I feel he acted from that perspective in this rather than as a professional. This would not be the first time he let his personal connection and emotions overcome professionalism. I was attempting to work through the issue with her. He got involved, but refused, despite many requests, to have a conversation with me. I tried to engage his way ie via email, but it was difficult, not productive, and immensely frustrating. It went on like this for 8 months. Dr. David Read Johnson teaches educators through the Miss Kendra program the people need to be "Seen, heard, and held." And that when these needs are not met, an "Explosion" is "Almost predictable." Yet, for 8 months he continually denied me just that. Dr. Lubin has not responded to any correspondence. She has remained silent. No explanation from her. Silence. Furthermore, they withheld my chart for several months despite my following the request procedure David Johnson outlined in the termination letter. The chart contains virtually no information and was utterly useless for transition of care. This was and will forever be the most traumatic experience of my life. I leave in far worse condition than when I arrived at The Center. I invested a lot of time and a large sum of money here. The first two years were paid by someone else and amounted to over $50K. I am devastated."

"A few years ago I was a witness to a very traumatic event. I will spare you all the details. As a result, I quit my job and stopped doing anything with my life. I was no longer functioning. I slept in until I felt necessary and then slept some more to avoid all the pain, grief, and guilt I was feeling. I didn't know where to go from there and no one I knew had gone through it either in order to help me. I felt no one could possibly understand the depth of what I went through and how it had impacted me. My mom ultimately convinced me to come here. I fought it for a while. This was one of the darkest times of my life and I wasn't sure if I'd ever recover. It was a scary thought - It's not something that everybody goes through in life and I don't wish it on anyone. I obviously finally gave in to going. I didn't want to be in a dark place forever. My friend who passed away would have wanted me to get the help I needed. The Post Traumatic Stress Center was kind of like the hand that pulled me out. I was grateful to have received a trauma therapist that was OUTSTANDING!!!! (really can't emphasize this enough). I am a functional adult again and credit PTSC for helping me get here. My trauma therapist helped me process what had happened, understood what I felt, and acknowledged my triggers. She helped me get back on my feet. I've come a long way since my first days there and am a full believer in trauma therapy because I've seen and felt it work. I went back to work and eventually moved away, but appreciate that I am still able to call and have a session if needed. I like that they are willing to work with you to get you the therapy you need, especially during corona. I really need people to understand that if I hadn't come here, I really don't know where I would be. I am now able to live with my trauma as well as talk about it openly when someone asks"

"This business did wonders for my daughter when I was going through my divorce. She was really struggling and they helped her to put things into perspective. The staff was really nice and very welcoming. I would definitely recommend this center for treatment."

"Erin Webb really helped me address my complex struggles. Their services are costly and out of reach for people who do not have the money or the sort of insurance that will reimburse them as they deserve for their unique services. I wish very much that everyone with trauma had access to this degree of expert attention to trauma survivor and it's a miracle I could go."

"I look at my experience at the PTSD Center with very mixed feelings. I was looking for a place to go to try to rid myself of PTSD symptoms as a result of a recent trauma related to the illness of a family member. From the beginning, I felt that I had to selectively work to use the treatment offered in a way I could be helped. Not all PTSD is as a result of childhood issues, yet I felt pigeon holed into this diagnosis. I had active acute symptoms that I had never had before the incident....so, my childhood had little or anything to do with what I was experiencing. They offered me nothing to assist me with my symptoms, but it did give me the opportunity to speak with people at a time when all I wanted to do was talk about what I had been through as I processed my changed life (a symptom of PTSD). Finally, I decided it was time to leave and concentrate on individualized therapy, which worked very well. The final item that made me wonder about the entire program was the lack of interest in my feedback. In order to stay current and aware of the success of their treatments, I would have thought they would have wanted this info. Instead....nothing. Made me wonder what their underlying interests truly were. I can report that I am now symptom free thanks to my therapy. The Center could be so much more, but sadly, falls short."