Yale Health Center 55 Lock Street, New Haven, CT 06511

"I was hospitalized for suicidal ideation last March (March 2023), followed by months and months in residential care. Now that I'm out of residential care I can't get most of my prescriptions because the claims keep getting denied. I think the problem is with all three of my external pharmacy (Walgreens), Yale Health, and Medicaid. On Yale Health's part, it seems some of the issue is that the organization hasn't handled Medicaid claims before. This is strange, because I think that Medicaid and Yale Health have existed since the 70s-80s, and Yale has been "covering full financial need" for prospective students (allowing low-income students to attend Yale) since 2000-ish. (It's odd that they don't have experience with Medicaid--although I do remember this being an issue in the past--because if they don't deal with Medicaid, then that means that low-income students can't get access to prescriptions, even if they're medically necessary, while they're students at Yale. This leads to things like more hospitalizations.) It's now (January 16) been at least about two months since I last had access to two of my prescriptions (which I was definitely out of by November 24). Even before this, there were other preventable gaps in access to my prescriptions since I was discharged in October. I only have two semesters that I can get Yale Health coverage covered while on medical leave, which is concerning because it has now been weeks, and possibly even months, that I've been without all of my prescriptions, and it takes a long time to work up to a full dose after restarting a prescription. (Also I don't want to be and shouldn't have to be on medical leave for forever.) As well, they said you could speak to an on-call YMHC staffer 24/7 even though the main department wouldn't be open over winter break, but when I called I wasn't allowed to speak to such a person. (I spoke with someone in acute care, and they said the most they could do was have someone from Student Health contact me.)"

"They say they will provide procedures in a timely fashion and yet delay doing so by days or even weeks (or months)."

"All the services are good my complaint is the parking,we had to go to acute care and they had a major emergency so by the time we left which was just over 2 hours the cost was 6 dollars they cut back on the free parking time and rip off people to make up for it. I pity the people on a fixed income who are there for a prolonged period!"

"If you have coverage through Yale Health just pray you won’t get sick. To see someone for emergency care takes a whole day and for non-emergencies prepare to wait 2 months."

"Yale Health will leave you for the wolves if you are a recently graduated student. I had a literal medical emergency yesterday and they refused to see me because I was “ineligible.” They were not able to provide me viable options to help my situation. I even asked to pay out of pocket because the pain was too hard to bear. I ended up in the emergency room at YNNH later that night with a 100.5 fever and 121 heart rate because I was in such bad pain and probably suffering from an infection. I am very disappointed that they treat their recent graduates so poorly."