DOCS Now - New Haven

"Terrible! We waited an hour and a half without seeing any provider for my daughter. They continuously told us one person was ahead of her, then it was 2 people ahead of her. We were 10 minutes early for the appt too. Their system to get providers is ridiculous! We finally left. Pathetic!"

"The technician was incompetent and not able to draw blood from my arm and told me she sent the lab work to Quest diagnostics. On two separate visits to Quest after my visit at Docs Now, they told me they never received any lab work for me. I now have to start the entire process over to get the labs I need done. I will not be using Docs Now urgent care again and cannot recommend it."

"Would not recommend. I was the only person there, and somehow a urine test took THREE HOURS. The APRN (on an iPad) didn't know what services the clinic could provide, and the testing equipment at the clinic wasn't working, so the sample had to be mailed out. I had to remind the staff that I should pay my co-pay, and it sounded like there were disputes between the clinic staff and the medical providers (part of why it took so long to be seen). The only reason I'm giving 2 stars is because when I called back a week later (because they never called/emailed with results within 2-3 days as promised) they said it 'looked like' my test results were negative. I still went to the West Haven Go Health Urgent Care (which was amazing) to verify."

"Why is it called DOCS? Where are the doctors? I was under the impression that I would be seeing a medical doctor for a sore throat, burning tongue, and ear pain. I was expecting that someone would feel my lymph nodes and take a good look at the affected areas. While the in-person office staff was lovely, the rest of the experience was dreadful and dangerous. I was led into a room and a monitor was turned on. A nurse-practitioner came on screen and had a technician who was in the room with me use a device to video my mouth. The NP was a bit disheveled and wasn't wearing her headset properly and kept telling me that she couldn't hear what I was saying. Impossible to communicate. There was no tongue depressor so that they could not assist in getting a good view of my oral cavity. The NP ordered strep tests and I asked for COVD testing, which required special permission. My strep tests came back negative (as did COVID, RSV, and flu---not sure why the latter two were done as I had no symptoms of those illnesses) yet I received a call from CVS 4 days later indicating that an antibiotic prescription was ready for pick-up. As any educated person knows, one does not take an antibiotic for my symptoms unless the infection is bacterial. For that matter, taking antibiotics unnecessarily carries risks, not only in the short term but in the long run. I am thinking that the medical board needs to regulate these clinics, better."

"Wow docs medical group has a new location I’m super impressed. I was greeted outside with a pamphlet and a cute lil hand sanitizer i asked what’s this virtual location all about and the lovely MA Karen made me aware of this new way of medicine and i was so intrigued i walked in and had my first visit with this location! Wow what a quick and easy way to get seen it truest is the new way of medicine"