Wheeler Health - Plainville Family Health & Wellness Center

"Horrible experience. The woman of that's what you want to refer to her as that's in charge of overseeing the Dr. In charge of caring for someones needs for med management tells me it's all my fault and she or wheeler won't do anything to help me is so wrong. My daughter has a lot of medical issues mentally and this lady and her doctor Andrew screwed up the entire order she went without meds for over a week on an antipsychotic medication they could have cared less. We went to quest to get blood work taken and they said nope the Dr put in as urine .... So did the urine. Then insurance called me bc Andrew told them to instead of Andrew calling us to say that something happens on his end and still we had to go back bc wheeler put the instructions thru wrong. How is any of this on the pt. Even if having missed appointments this is wrong and should loose their license to prescribe to people can't even get orders put through correctly during Christmas.... Then telling the family it's our fault and there is nothing wheeler will do to help us .... She has to wait a week to be abruptly stopped off the chlonzaphine.... Who treats people like that? Then to say to someone who is trying to help it's all their fault no way. Never will we put our daughter in the cars of these staff again."

"My therapist Jade is wonderful. She actually talks to me and even offers advice. She's very kind. My Dr. here is not so helpful and I am forced to find a new Dr. elsewhere."

"Thank you all for helping me. Being out of work for over 4 years because of a work related injury has been very difficult for me to deal with. If I didn't have the help that I receive from Wheeler Clinic, I am not certain of the type of person I would be. A special thank you to Jade."

"Most good therapists leave which leaves clients starting all over again. Seen 3 leave. Also their policies on some things were made up on the spot , as even the CEO didn't have an answer. They should NOT be tied to 211, and definitely not to be utilized for medication management. The company now does regular health as well as mental health and any phonecall you make there you will be stuck in a massive queue, sometimes with a 72 hour callback. The disorganization and "policy" issues are so bad. If you are a vet or have anything serious going on for yourself or anyone else in your family , don't go there... it will save you years of living through nonsense and incompetentcy. I wouldn't recommend anyone go there, let alone people I care about, which is a shame. They have two aprn there that don't have a collective clue how to treat or talk to patients. If a person without a degree can tell and know more about side effects than an aprn, going there is not healthy. Who did their hiring? Their communication from therapy management and medication management across the board is worse than anyone could imagine. I wouldn't go there again if someone paid me. The signs they have up say they are well rated and inclusive. They pretend, as they are not. *And whoever from wheeler is replying to these reviews with the same regurgitated B.S., use chatgpt. I suspect it is the owner or CEO. Maybe your answers will sound different and not like a Walmartish chat bot. If you actually cared about your clients you would close. Kinda sounds like thoughts and prayers on your end, which is the equivalent of " yeah whatever". Zero stars. 1 is too much. Get a clue. Act accordingly. I dare you to do better than fail your clients constantly."