Community Health Programs Inc

"I have been a patient with CHP since 2015 and I love them. Always have had the best care, prompt service, referrals to specialist for surgery and appointments whenever I've needed. The receptionist have always been very kind and very helpful to me, I highly recommend the facility in Great Barrington."

"So the doctors seam decent enough...I do not recommend their dental though. Whats stand out about chp is the billing department, which is odd to say. One you don't get late fees on overdue bills, which is very helpful. Two the billing department is insanely knowledgeable. They will help you find extra resources to cover your bills beyond insurance. They also, at least in my case, know more about my insurance plan than the agents and customer service reps from my insurance company. As such I've avoided many unnecessary payments and headaches thanks to them."

"I'm only giving 3 stars because I do like my doctor there. The doctors are good, But the reception in this office is ridiculous. I understand we are in a pandemic great now I have called on 4 or 5 separate occasion's sense the pandemic started and never received a phone call back from anyone at the doctor's office for any of my issues. Most time I had to go to the ER or just ride it out. And like someone else mentioned in an earlier post they never seem that busy when you actually go there. Everyone is always very short with you and doesn't seem concerned about why you are calling or are there. If you can get past the reception issues like I said the doctors are good."

"The reception at CHP is awful. I asked a nurse about one option for getting information from a previous doctor to which she answered, "You could try," and promptly hung up the phone. Every time I get on the phone, and I mean EVERY time, I am put on hold for 20 minutes at a time. I would understand if it was a massive practice in the city, but it's not. It's a tiny practice and no one is ever in the building to hold up the receptionists. Besides poor time management, many receptionists are extremely short with you and unhelpful, like the nurse I was on the phone with recently."

"I just have to say that the nurses here make me feel like any issue that I’m bringing up about my kids is something they’ve never ever heard of before. Like really common stuff. So it makes me feel unwelcome, not normal, and not listened to at all. They don’t even take the time before calling to get my info about my appointment right. It almost feels like they intentionally try to misunderstand me. Literally every interaction I have with them, whether in person or over the phone, puts me in a really confused and bad place. How about a little kindness and openness and understanding? And doing your job instead of continually getting info that’s right in front of you wrong for me to then have to correct. We’ve never experienced this kind of uncaring attitude at our old doctors - a much larger but more organized practice, before moving here. This place just gives me a really bad feeling about our over all healthcare system in this country. That being said we do like our practitioner that we see there Stephanie Taylor."