The Wilton ShoeMaker,

96 Old Ridgefield Road, Wilton, CT 06897

"Speedy response time. Kind. Courteous. Knowledgeable."

"Excellent craftmanship. Everything they promise. Have relied on them for years for an assortment of repairs. The best!"

"No concept of customer service at all. I came by to have them fix a belt keep that the staple come off, the younger man said he has too many projects that I have to leave it for two weeks and that it will cost $15, when I said that the whole belt only cost me $15, he said sorry, we cannot help you. I went to Economy Shoe Repair in Norwalk, and Joe the owner/artisan couldn't have been nicer. It took him literally 90 seconds (three minutes) to fix it and said it is FREE. Gratis, no cost. Wow, Joe of Economy Shoe Repair just earned by business for life! Joe is located on Wall St in Norwalk and 15 minute free parking is front of his shop. Thank you Joe."

"I've been a loyal customer here for over 4 years. They've fixed my favorite pair of boots every year, among other shoes that have been worn down, dirty or even new shoes that need to be stretched because they are too narrow (saving me the painful process of breaking them in). All the work has been impeccable! Bill does an amazing job, is friendly, and I would definitely recommend the Wilton shoe maker to literally everyone."

"BE CAREFUL - PLEASE - YOUR SHOES MAY JUST BE RUINED!! (Mine were) They ruined my brand new $350 shoes. The shoes were hand-painted gray, with naturally finished tan soles (I’ve never seen shoes like this - especially with that unique contrast). When we dropped-off the shoes we were very clear that we wanted sole protection (rubber pads for the soles) and heel-taps. AND most importantly, to not ruin the beautiful soles. Well, they did... when I went back to pick-up the shoes, the soles were painted (burnished) black. I was upset, but the owner recognized the error and said he would fix it. I have used the Wilton Shoe Maker before (with no problems) so trusted he would... He didn’t... upon my return, they had now burnished the soles tan (picture tan house paint on the soles of a pair of shoes). Their (he and his son’s) views were that was the best they could do, all they could do. I was dumbfounded, saying that was unacceptable and they needed to return the shoes to their original condition, or they owed me $350 for the shoes. They responded “take us to small claims court”. I was dumbfounded yet again. How does a business treat a WRONGED CUSTOMER that way?!?! So I convinced them to take one more shot... I picked them up and they are not back to their original condition (by a long shot), but they are better than the “tan house paint” they were, and being at my wits-end, at this point I’ve convinced myself this is the best I’m going to get, so I left with the shoes. But here is the kicker... THEY WANTED TO CHARGE ME... and not only charge me the amount that was agreed upon when the shoes were originally brought in, but more!! Then, after having my brand new shoes ruined, being charged for the work that ruined them, being told to “take us to small claims court”, I was also threatened upon leaving the workshop. MY ADVICE: LOOK FOR ANOTHER COBBLER. The Wilton Shoe Maker isn’t the only game in town."