The UPS Store 15 East Putnam Avenue, Greenwich, CT 06830

"Lazy workers, close before “closing time”, embarrassingly enough they hide and pretend they don’t notice you. Disappointing…"

"During my recent visit to this UPS store, I had an outstanding experience. Linda, the person in charge, went above and beyond to help me with my shipping needs. As I am starting a small business, I had many questions that Linda patiently answered. Her extensive knowledge was impressive, and I was grateful that she took the time to explain all the different shipping options available to me. Additionally, Linda carefully packaged my items to ensure that they arrived safely. I highly recommend this UPS store to anyone needing reliable and exceptional shipping services. Thank you, Linda!"

"I needed to send two-page document to Hong Kong and first went to UPS and then went to FedEx to compare the price. UPS was a little more expensive than FedEx online rate. I decided to send the document at FedEx. There were three employees leisurely hanging around with one customer besides me. Since I am sending a document an employee gave me phone number to get exemption code. When I called, a man told me that he will send me the form through email to fill out. I related this matter to the staff, leisurely loitering about, and one of the staff took the phone and asked for the exemption code. They were obviously at odds with each other. I called again hoping an intelligent person would answer the phone. Same result.They on both ends did not know what they were talking about. I was dumbfounded how little they knew what they were doing. What a waste of time! I went back to UPS. Thank goodness! UPS did not mentioned anything about an exemption code and it happens that the cost was even cheaper than the FedEx. The lady was kind, knowledgeable and very efficient. She also told me that actual cost was cheaper than her earlier estimates. Five stars for UPS and one star for FedEx."

"Have been here many times, everyone is usually very nice. Never had a long wait time here because I think they are quite quick. I’ve been to many UPS locations (several states, several cities) and I would say this is one of the best ones out there. Conveniently located, easy to park."

"Awful customer service. The dark haired woman (Linda maybe?) is so rude, acting like you're inconveniencing her by asking her to do her job, and Carol is very unhelpful as well. The first incident I had with them I went in and the dark haired woman told me they definitely did not have my package after calling me to tell me it arrived, but when I asked another man who worked there to double check of course they found it after looking for two seconds. Second incident, they lost my package by sending it back to "the hub" but never updated the tracking number and keep telling me they will call me back but never do."