The UPS Store 444 North Main Street, East Longmeadow, MA 01028

"The guys aren't so friendly. But, there is one lady that works there that's always so kind. In a world that's so mean, it means alot. I hope she sees this!"

"I purchased a one page printing job on their website to print out the shipping slip for a large package. It was heavy and I lugged it into the store and approached the counter to give them my order # like I have done a handful of times in the past. Would you believe that not one of the three employees working (one of which WAS THE OWNER) could figure out how to print it out!? This is one black and white shipping slip I'm talking about here After around 10 minutes of being left without any explanation of what was happening, I explained that I needed to leave for work. There was no apology for the inconvenience, no offer to hold my package until someone who knows what they're doing can help me out, and of course no mention of a reimbursement. Just a shrug and the excuse that, "We don't know how to do this and the guy that's usually here is out." At this point, learning that this is the owner telling me this, I was frustrated. I asked him how something that usually take me less than 5 minutes to do is now going on almost 15 mins and why do they think that telling a customer that "we don't know how" is a help to anyone, and I am met with this guy giving me a "time out" sign right in my face like he was the referee who showed up to the wrong game. That was it. What kind of business owner acts like that? I went to the Longmeadow store the next night and was in and out in maybe 3 minutes with the employee even helping me carry my heavy package in from my car. Night and day difference. There's a reason why this place has so many negative reviews. Stay away."

"This is the best UPS store I've been to. Staff is always friendly and helpful. I'm usually in and out pretty quickly. They are great here and very patient. Edit: just read some of the other reviews and the low reviews mostly have to do with UPS delivery trucks, not this store itself. I've been here probably 20 times in the past couple years and they've been nothing but great."

"I love that the UPS store is my 1 stop to do all my business. I never have any problems and they make things so much easier. Doreen is always courteous and polite and professional. I was stressing about documents i needed to get notarized and mailed out and I thought I wouldn’t have time to get to my bank and back to mail them, I was so relieved when Doreen stated she was a notary too! Thank you Larry and especially Doreen!"

"Omg some of these reviews are hilarious. Pack your boxes better and you won't have any broken goods and if it does break it's 90% of the time the delivery person dropping or throwing the package, not the clerks in the office. This location is amazing. The staff are always polite and courteous and answer any questions I have. I must've shipped/returned close to 40 items or so and NEVER had any issues. The fact that USPS picks up from this location is a huge plus, saving me a drive over to their location. Keep up the great work! Thank you"