The UPS Store 41 Crossroads Plz, West Hartford, CT 06117

"Dropped an important package to be shipped. It has been over a week now and package says still at the store when I check tracking. Now having to file a claim. Just seems very sketchy that a high priced item didn’t even make it out of the store according to tracking records from UPS"

"Shipping charge for an item that was already in its original box, never opened. They needed to sell me another box to put it in. I spoke to amazon customer service who says this is not customary for an Amazon shipped product and an Amazon created ups return."

"Good ole UPS store... Great workers who wanna assist and get you out and about your day. Shout out to my boy Alec who ALWAYS helps and makes sure I'm good."

"Shipped a rather large, heavy item back to Amazon and did not have the original box or packing. Amanda assisted me with fast, courteous service and a price that was reasonably fair. She made what appeared to be a big job, no sweat at all.... I was in and out in a matter of minutes. I highly recommend this UPS Store as a five star place to handle all your shipping needs and the many related services they offer. Update: One year later: The UPS Store continues to give outstanding customer service at a high level. Amanda and Jennifer exceed my expectations on each visit. The convenience of getting in and out of there in minutes is gratifying. Always ample help. 4/20/2023 - another five star visit. Alec was helpful, friendly and knows the shipping business. Never a hassle as a long time customer."

"I'll give them 2 stars cause at one of them did their best to not rip u off. The other one is the reason for this review and as such keep the following in mind... (1) make sure to take pictures of everything you give them before u leave (2) make sure the recipient takes pictures of everything once they get them (3) save the boxes and papers until both parties are satisfied with the item. I gave them two items and one of them went "missing" I tried to get it covered but I didn't save the box and thus I cannot get it refunded even though the original box would show no evidence of it being in it. Seriously though, if the item is missing what would the box without the missing item help with? If they were actually serious about their promises they would have taken pictures to confirm."