Quest Diagnostics Nanuet 420 Market Street, Nanuet, NY 10954

"If I could give zero stars, I would. After going to Quest every two weeks for the past three months, two weeks ago they told my husband that our insurance company would not cover his blood draws that were ordered by his transplant team at the Cleveland Clinic every two weeks to track his health after surgery because they are too frequent. I called our insurance company who said that ALL of his blood draws are covered and they called Quest to straighten them out. This week the people who work in this quest are so uneducated that they don't even know what the difference is between a nurse and a nurse practitioner. They told my husband this week that they wouldn't do his blood draws because his order was submitted by a nurse and he needed a doctor to submit it. But it was actually submitted submitted by a nurse practitioner. Even I know that a nurse practitioner has the ability to write prescriptions and place blood orders for the doctor. That is what they do! Quest gave my husband a name of who they said is the doctor that they need to sign the order. So my husband called the Cleveland Clinic when he got home and they said that person who signed it and the person who they told him that they need to see on the order is also a nurse practitioner and both of them are approved to submit these orders for the doctor as nurse practitioners. I think that the people who work in this Quest are on a power trip and they like to make people feel that they and their health are at their mercy. It is disgraceful. They are uneducated. This place should be closed."

"Amazing experience with a great kind technician Miranda. She was fast, friendly and efficient. I was a walk in and waited less than expected with a full waiting room. Many technicians on site that kept calling patients in for service."

"I’m only giving one star because I can’t give zero. I’ve been going to quest for years because it’s one of the places my insurance goes through. Been to multiple locations and everyone has been lovely and helpful. I have an upcoming surgery that I needed bloodwork for. The bloodwork slip was from a clinic that has sent me to quest multiple times before. There has never been an issue. The staff had just dismissed two other patients for silly reasons, and rudely announced that there would be no taking walk-ins, as they won’t even be able to get to the patients that had appointments. I was one of those patients. When I got into the room, I was told that my paperwork could not be used because it wasn’t in quest format. Again, never an issue in the past. I was told to go to the hospital and hopefully they could do it and dismissed without further explanation. Everyone that I called to explain this to was surprised and shocked, as well as the people at the lab in the hospital that is in fact, quest affiliated. I am certain that these technicians were overwhelmed, overworked, and short staffed. I am also certain that this lies on quest itself to remedy it so that they don’t become this way ever again. I have an important surgery, but not a life-sustaining one. I am also fortunate to not be terminally ill. This is not the way to run an office like this, where people are literally depending on you. As displeased as I am with the technicians, the company needs to remedy the situation and help their employees."

"Please never ever go to the Nanuet, NY Quest Diagnostic. The worst place in medical field that I was. If I could, I would give to that place 0 stars. My name is Farida Spektor and I came there today to drop off urine collection container on which all my and doctor information were on 2 sides. No contact with live personal there. To drop off you have to stay long line according your number in check-in desk. Exactly like another customer told, I tried to knock the door, 2 technicians walked by and saw me with no reaction. Finally when my turn came, I was treated by rude technician so badly that cannot relax long time after that. She did not take my collection canister telling that I am not in system, that I did not understand instructions given to me, and without Doctors prescription they do not take it. I drove to another Quest in NJ and spend literally 1 minute to drop off container. And there technician were very polite and friendly telling that I am in system and all information they needed already there. Unfortunately I read all reviews after I got so much stress and negative treatment in Nanuet, NY Quest. I just wonder why after so many very low grades reviews nothing change at this place?"

"When I tell you, I have never been so angry to the point where I felt disrespected, angry, and hurt all at the same time! I made an appointment the check-in said 12. I thought I said 12:30. Anyone who knows me or speaks with me knows I speak very softly. Nevertheless. I needed blood work! I waited as a walkin (patiently). I looked up, and I was the only one in the waiting room. I waited 10-15 min, got up , and put my name back on the list in case I did something wrong because I couldn't understand why no one came out to get me.... I waited a little longer, went to the door, and knocked. The tech looked at me and kept walking! I went back, waited some more and went back to the door, and knocked harder! Another tech came out (nasty) listen, and she says, "You have to wait!" I said I'm the only one out here and I've been her since 12:30! She begins to tell me in short that I'm a walk-in, and she just TEXTED the next person, and he's on his way!! Meanwhile, I asked for her name (she refused). I asked her where her tag was, and she pretty much told me it was none of my business and she didn't have to submit her name. I worked in Healthcare, and she was so disrespectful! We pay out the nose for health insurance to be treated with such disrespect. Nanuet Quest Diagnostics is the worst, I won't pay a brand/company my hard earned money to be treated like a second-class citizen!!!"