The UPS Store

"This is the worst UPS Store in the area. It so happens that despite my better judgement I visit this place once in a couple of years to remind myself never to come here again. On one occasion they refused to take my package because I used the wrong tape to close the box. When I ask for the "right" tape they offered to sell me the entire roll and refused to let me use a foot of their own tape that was sitting on the desk. On the other occasion they had bent backwards to avoid taking a coupon. When I gave a coupon to an employee she was puzzled and called her more experienced coworker because she didn’t know what to do with the coupon. Without seeing the coupon, the coworker first said that the coupon must be expired as there are no current coupons offered. After seeing the coupon, he said that it is only the participating stores accept the coupon. When I told him that the UPS Store web site lists his store as the participating store, he told me that this is true, and he would take the coupon. That was a shredding coupon “shred 1 lb, get 1 lb free (up to 10 lbs)”. The store employee who a moment ago told me that he is not aware of any coupons without a moment of hesitation told me that according to instructions he got from the store owner 10 lbs is the limit on total paid and free shredding, meaning that only 5 lbs are free. On top of this, the store charges twice of what other UPS Stores in the area charge for shredding."

"The customer service is absolutely wonderful! They were very responsive and helpful in assisting me with picking up, packing, and shipping a package despite me living in another state. Thank you to Matthew, John, and everyone at this UPS Store."

"An excellent customer experience! I recently needed to dispose of many pounds of documents into their shredder bins so I spent more time than usual in the store, over 2 busy Saturdays. Every customer was greeted in a friendly manner as their packages were processed. It’s just so nice, especially in these times, to have enthusiastic and smiling staff behind the register."

"Anthony is the absolute BEST! He was not only professional and helpful in every way, but also personable and kind during a trying time for my family. I am so glad this UPS Store and Anthony are at such a convenient location!"

"Hands down the worst customer service experience I've ever had. And this includes dealing with Verizon. I'm sure they're capable of simple procedures like slapping a label on a box and putting it in a pile for a UPS driver to pick up, but DO NOT USE THEM if you're having any auction items shipped. It took them over 2 weeks to even respond to the email they requested, even after calling the store and asking for updates multiple times. Every time I called, the manager in charge was "going to deal with it tomorrow." However, the proverbial tomorrow never came, until I filed a complaint with UPS Store Corporate. When they did finally respond, they quoted a price, then tried to increase the charge before shipping. Over a month to have a simple package shipped. Unbelievable. In my opinion a 1 star rating is too high for the travesty that is their customer service."