Center Building - Institute of Living

"DSM 5 is health care fraud, period. The Hartford Hospital institute of living has and is violating extensive numbers of state and federal civil rights, health care fraud, and criminal laws according to multiple state and federal statutes. If you think it's not about money, think again. They are also violating multiple international human rights treaties regarding torture and 'crimes against humanity' and engaging in criminally fraudulent activities and illegal arbritrary detainments according to international humanitarian criminal codes such as the Rome Statute Article 7 and United Nations reports. Make no mistake, it's all about money, its a business, and the amount of laws these people are breaking is being covered up by Hartford Healthcare Corporate lawyers."

"I never felt heard until I went to HIOL for children under 18. I found my people, and I honestly didn’t want to leave. But, now that I’m home, it’s very different and harder to find someone to hear me, again."

"I am absolutely going to court and already have an attorney. Staff would not listen to me and made assessments based on very limited observations. Watched my roommate experience racist remarks and watched a deaf patient get treated very differently and wrong. Went in there after I went to the ER feeling overwhelmed but by no means ever a danger to myself or others, nor was I unstable. I already have PTSD symptoms and severe trauma from staying here. Please if you need help go somewhere else. If they put you on medication they will keep you much longer even if you are doing better. They refuse to see you more than once a twice a day, and get a bad attitude when questioned about their practices. Didn’t greet visitors or even let the patient know if they had one, and treated my mother (who I signed a release for) very poorly. Things happened to me in there and were said to me that I will never get over or forget. I hope they start treating patients like they are human beings. Only positive experience was with 3 of the nurses, the receptionist, and patient advocacy. The clinician supervisor Amy Karen was also very helpful. Did not feel comfortable with my clinician or the staff who did not validate mine or other’s concerns. There is a patient who has been there over 50 days on a 15 day hold. Absolutely not okay and should be receiving TREATMENT if they claim the patient is unstable. Not keep them there and watch them. No individual therapy and group therapies are basic. I hope this is a staffing issue and not the intention of their practice. Speaking with patient advocacy again soon."

"My 18 year old daughter admitted herself, for depression, and to be able to get into an Intensive Outpatient program. She was immediately given drugs, and told she would need to stay for 2 weeks. When my daughter questioned why she was being given medications, the doctor was condescending, and had an attitude. She also spoke to my husband in the same manor. After they basically forced her to take seroquel, she fainted in the shower. The mental health system is horrible, and the Institute of Living is a prime example.The staff never even greeted visitors. I would not let these people take care of my dog. I had to give a star in order to post this, otherwise, I would give it no star."

"if i could give this place no stars i would, i have terrible ptsd and they told me they were only going to keep me for 10 days, they kept me for 3 weeks. i was isolated for 10 days even though i didnt have covid. i couldnt even see my family and i was giving a 15 minute time limit on the phone because they didnt think i was calling my dad. doctors and nurses were so rude to me and didnt understand what was going on. got in a argument with the "main" doctor over my stay and she told me we could bring it to court. they lie to you and manipulate you here. they neglect you here, i was only given one medicine cup of body wash and they would walk in on you while you were in the shower, the bathrooms are absolutely disgusting and if you want a snack, they will tell you they do not have anything. i was fine and i was good after a week of being there (how long i was supposed to stay.) and they still kept me for 3 more weeks, i wasn't allowed to have my clothes and they were very racist to me because i am white. they treat you like trash and will do anything and everything to make you miserable. i was on my period and i couldnt even get pads, i had to use a washcloth as a pad. please do not send your family here."