Territory Ahead

"Just received a pair of jeans ordered from their sale site as I cannot afford full price items. Unfortunately there was some type of mix up with sizing & I got wrong size. I called & they will not return or exchange sale items. Only online company I have dealt with that has such a poor policy. Plus with their high shipping costs, they are probably make money on that too. Don't buy from them!"

"Their customer service is terrible and not handled within the U.S. I've been waiting more than 14 days for a return! Every time I call customer service they are not helpful in rectifying the additional costs with returning items. This store has beautiful clothing, but will never order again due to the customer service department being handled out of the country."

"UPDATE: Called again on 9/7/22 as I still haven't received my refund. They just bumped by date to get it from 9/9 to 9/16. They received my sandals on 8/26! Now I know why they have a 1.9 rating. To top it off, when I was talking to the "service rep" I was getting a echo of my own voice on everything I said, which was not good. She said they were working on it..also, she asked who I talked to last time, when I told her she said they didn't have anyone that name../Ordered a pair of shorts and a pair of Birkenstocks. The shorts were of good quality but $100! Needed to return the sandals. The packing slip that came with the package said to put the return sticker enclosed on the box. No sticker int the box. Sent back via ups ($23). Called customer service and was told that I needed to go on their website and follow instructions to get the label. I asked why that information was not enclosed with the items. Was told that they get a lot of complaints about that. That was my last order."

"They have nice clothes if your lucky enough to not to have to exchange or return. Customer service is none existent. Sent 2 items back to exchange for size. 4 weeks and they still have not received the returns so they can’t send out the correct size. When talking with customer service they say it must be at the warehouse. The warehouse has to update the system before they can send out the new order. She said it will take 21 days after the system is updated before the items will be shipped. Obviously an item I purchased in October will not arrive for Christmas."

"I was surprised to get a catalog from the revived, new Territory Ahead. Before I ordered on the phone, I asked the clerk for the assurance that if the mail-order shirts do not fit I can return them and not be held responsible for return shipping. She promised me! Two shirts were ordered. Only one arrived. I called to inquire about the other one. They said "It is on backorder. Wait for 2 weeks." At the date of order, they never said it was on backorder. After all, I ordered on the same day as the catalog arrived at the house. The shirt that I received was at least 2 sizes larger than M. I wear either M or L depending on the maker. This one fit like XL. I called for a return. They said send it back, but never gave me a return label, even though I reminded them that I was unwilling to pay return postage because it simply was not something I should be penalized for, that their sizing is so far off. I returned the package and waited, and waited. Finally, I called back to see where my refund was. They put me on hold for a long time and said, well yes, they received it, but since I did not use a return label they did not credit me. I complained that I had not received a return label. The second shirt never arrived after 2 weeks, past the date when it was supposed to be back in stock. I called again. Ooops, they said. They all sold out and I was out of luck. I canceled the order. To get the shipping costs back for the first, too large shirt I had no make 4 calls. Never, ever, will I order from them again."