Staples,

2550 Albany Ave, West Hartford, CT 06117, United States

"Had a great experience at this store. Had a out of date expired Hp ink cartridges that purchased from another Staples. I call Hp and they told me to bring them to a Staples. Was greeted by the store manager and I was already a little upset because of the Hp cartridges would not work. The manager at the store went above and beyond as a manager to accommodate for the Hp Cartridges that would not work. He enlightened to situation with a humorous story he told me which made me feel comfortable. After giving him my Staples account that I have used for years the gentleman exchange the expired cartridges I had purchased with new updated ones. These are very expensive and thought I was out of $135 for purchasing them. I own several businesses and wish some of my managers would perform as he did taking care of the problem and me leaving with new ink cartridges as a happy Staples customer Want to Thank him for the help and enlightening the situation. Great Manager Staples."

"Ryan is the best store manager of any retail store I have ever shipped at not just staples. He recommended a great printer for me and when it turned out to have a manufacturer defect I did not discover untill a couple days later he gave me no issues returning it and exchanged it for the same price I paid for the original. It was unfortunate it was defective but that was out of control and he found a solution for my problem and did so quickly and without issue"

"I went to get my TSA pre-check today . Everything was really fast and the gentleman was very polite and professional BUT there is a huge privacy concern. The door was wide open and they put chairs literally 2 steps across from it . People that were waiting in line could literally see everything on the big computer screen that was almost facing the entrance. It made me extremely uncomfortable considering the fact that they ask you to enter your SS number. Address, name, all passport details pretty much everything shows on the screen . Furthermore, when my transaction was finished it was still on screen with my name on it even when the next person walked in . I’m extremely upset about lack of privacy i experienced today. Hopefully they can do something about it !"

"Last week while waiting in line for printing/ tech assistance, a manager, Ryan, took the time to determine exactly what I wanted to print. It was not all that clear to me how to go about doing this . His patience and kindness were exemplary!!!! Thank you Ryan!!!"

"I have been printing my business cards for many years, yesterday Wednesday May 17, 2023 a worker from the printing department was not kind at all. He was arrogant and did not provide good service. I went to Staples three times to find out if my cards were already there and he was not doing anything for me nor did he have the machines working, he did not feel like making my cards when we arrived at 6:00 pm he said 8:00 pm when we arrived at 7:30 pm to wait for the cards he said at 8:30 pm they will be ready when we went at 8:15 pm to wait for the cards until 8:30 pm We realized that they were already there, it was that the staple worker just wanted to make us wait. I don't understand why he should do this, he should be more friendly with customers, he was not friendly and was arrogant"