Michaels

"The staff is very friendly and helpful. They have good suggestions and have aways been able to point me in the right direction, whether it's for myself or someone else. The framing department was helpful also and did a great job, although I recommend calling first to make sure someone is there."

"They have a pretty large selection of art supplies. The other reviews here are very accurate about the front end. The self checkout is pretty jenky and you can find yourself sitting around for 20 minutes+ waiting for your checkout to get fixed. I eventually just moved all of my things to a new register once I realized that no employees were coming to assist."

"At 6:30pm, August 28th No option for NO Stars so using the one star. First time into your store. Greeted by no one. No one at cash register. Walked down toward back no one in site. I called out and just heard echos. No one n no response. Yelled out Anybody Here. Nothing. Walked back to front and found some one who looked like a worker. I asked them where twine was and where did everyone go. He indicated they were in the back.I also indicated I wanted to speak to a manager. After a wait a young lady appeared. She was accompanied with a guy who seemed to be a customer. I complained that there was no one to greet me when I walked into the store. Alsi asked if they knew what was going in in NY, Grab n Run. This shopping center has also had this type of shoplifting. Told them not goid to have all in back stire needs employees avaiable to customers. Not good."

"I was recently shopping in the Michael’s location in Southbury Connecticut while I was on my way to New York. I stopped, just to purchase a few things, and was shocked at how neat clean and organized the store was ! All the workers were friendly and attentive to my questions. I even passed by who I believe was the store manager who helped me over in the custom framing area with the questions that I had. It was great to see a leader out on the floor, giving direction and helping customers which is something you don’t find in brick and mortar stores anymore. I will definitely be visiting the store again and will become my primary source of crafts and custom framing going forward. if I could give this store 10 stars I would. Kudos to the leader ship team in that building."

"Good selections of items, but customer service is terrible. They don't have many employees and the ones they do have are all in a bad mood. There's no one at the front register so if you want to return something you have to go looking through the store for some one to help you, and when you ask them to, they act very annoyed and passive aggressive. They frown and make sarcastic remarks to your questions. I experienced this with multiple employees on different days. Love having a Michael's in Southbury, but the workers need to be trained better. I hope management takes this into account."