Vans off the wall

"Big Vans store, good selection of shoes and other products. I was disappointed that there weren’t many unique NYC designs or options to take home as a special Vans/NYC souvenir. Still fun to visit."

"This store female manager is horrible. She doesn’t know what customer service is. I went to this store to pick up my web order. I got a email on Nov.13, 5:42pm. The email said ready for pick up my order. The item will keep for next 3days. That means until Nov. 16 Thursday. Today is Nov. 16, Thursday. When I told the lady who work at the store she just looked only one side of the shelf behind the register(There are more shelves) and she said “my order already returned to the warehouse because I didn’t pick up in 2 days. I have to reorder the item.” I knew that my order is still there so I tried to explain when I got the email and what email said. But she didn’t listen at all and tried to talk over me. Then she ignored and left me. Her attitude is unprofessional. I was not rude. I’m not kind of person. I didn’t give her any bad attitude. I just asked to her “can you listen?” Because she didn’t listen to me. Because of I’m Asian woman??? Because my English is not perfect ? Her action made me feel like that. I had to talk to other staff to get my order. And then she explained what happened to the male staff. She asked my name again and made sure my order shipped to the store. And then she found my order!!!!!!!!! She just pushed the box to me and said here we go. Is this right? She told me the wrong information at first( my order already returned!) but she didn’t apologize. She waisted my time and gave me super bad attitude. I don’t know why she did like that. She already had a bad day!? But that’s not my fault. I said “I need apologize from you because of your attitude and gave me wrong information.” But she said “Don’t treat me like a child in front of your kids!!!!!“ What !? What’s wrong with her!? I was with my children. My children got shock because of her attitude to me. My children already knew she was wrong before I explained. If she bring about my kids like that she had to be a role model to the kids. We all make mistakes but the important thing is what you do after the mistake. Learn from mistakes or apologize. I don't think she has the ability to be in charge. She showed this attitude to other employees as well. That’s not good for the company. Most worse thing was … she is a store manager. I asked the male staff to let me talk to the store manager and he said that’s her… this is horrible. A manager supposed to solve a problem but she create unnecessary problem. She doesn’t know what customer service is. She has to go to training for that or the company has to change the store manager. I feel sorry to other staff who work at the store. She doesn’t respect any customers. She is a black woman who looks like around 30th years old. I found other people posted bad review about her here. He posted one week ago. So that’s not mine. In this short term at least two customers complained about her. Vans is this all right? I sent email to the company but I received automatic response only. Maybe they don’t care. I purchased clothes and a bag at different Vans stores in this couple month. The store’s locations are in Hawaii and 14th street in New York. Each store staffs are nice & friendly and professional. I was happy to get some good items. But I won’t go to the 5th avenue location anymore. This experience is enough to avoid."

"I witnessed the general manager on the floor being rude with others just buying from this store. Made me walk right out the door never have I seen someone clearly unfit for a managerial position nor understand how someone like her even got this position. I was a very frequent shopper at this store until new management came and have seen the slow progression of rudeness, lack of help, and overall an unpleasant time. Chanel if you see this do better, vans used to be so much better last spring. What happened vans? Big let down for sure."

"The best pair of Vans I've purchased since wearing them from 2016. They were at a great price too. I entered the store to see if there was something different from what I've seen before from Vans and I wasn't disappointed when I saw this design. The staff was very attentive and friendly. If I visit NY again, I'll probably go to this specific store again!"

"Very cool! Lots of selection here. Everything is nicely stocked and organized too. Store was well kept and clean, all staff members were very friendly and attentive! Secured some dope new shoes, so overall it was a great experience! Highly recommended!"