Williams-Sonoma 200 Evergreen Way, South Windsor, CT 06074

"I ordered a Mauviel copper Pan from them back in March. Every couple of month they update to inform me that it is on backorder when they said it would be two week. Believe it or not, that isn't the problem after 4 months, As I get an email asking for a revision. SO, I go down to the store as I do every month to check the status of the order. This time was very unpleasant as I was met with a lady who wasn't being helpful, but made an insinuation that I could have picked up the pan already or that I didn't pay after all these months. This is on the level of profiling. She then directed me to the number for customer service. I went to my car a little upset over the interaction. The prompter didn't function. So, I went back to the store and asked if I could use their phone since there was an issue with the mobile. She informed me to call the number as I reiterated and eventually got a line through the store phone. As I am listening to the prompter, she asks me to go around the register area to put in the number myself as I eventually do so. She then leaves me to my own devices and goes to the front of the store. As I am trying to listen carefully to the prompter a man yells, "SIR! SIR! SIR! SIR!" I look over to find a man yelling at me that I shouldn't be behind the register are where I was placed. The woman from before get the phone ready as I usher her to indicate she has my line. I quickly grab my wallet and phone as he yells "You don't have to do it like that!" For such an innocuous motion he felt it alright to yell at me as I gather my thing and hand him the phone. I receive the other phone as I hear him tell the woman that no one is suppose to be behind the register, in his correction, I realized that he was a manager. To yell at any customer trying to obtain information left to his own devices and not approach from the front where I can see you, that is something no one working at a store should ever do, let alone a manager who prefers yelling at someone's back as they are on the phone with customer service. Presume to lecture someone gathering their wallet and phone, you need to check yourself and quick. For a manager, you should know better. I paid over $400 for a pan and didn't give a lip when I received either lazy or ignorant commendation. And as a repeating customer, there should be better etiquette handling situations. I can wait another month for a pan. What I won't tolerate is what happened today."

"It's a terrible service, it's already two times that I ordered pan de muero and they sent me a different bread This is not Pan de Muerto!"

"Just had the most wonderful time at this location. Pam is absolutely amazing! Such a doll. Really went out of her way to explain the differences in items as well as her personal experience with them."

"Despite the store being generally dog friendly, and this store being in a dog friendly shopping plaza, this one is not. They dont bother putting the decal near the entrance, so there is no way of knowing until they stop you and tell you to leave. The lady who stopped us told us only "guide dogs" were allowed, which is factually inaccurate, service dogs are allowed public access by ADA. We came into the store to buy something specific and left without it. My spouse stayed behind to look at it and no one offered him assistance so he left the store as well."

"Debra was fantastic. She took the time to understand my needs and then helped me find three options in non-stick cookware that fit those needs. She gave personal experience with the cookware she has which was very helpful. My shopping experience at this William-sanoma was by far my best anywhere."