Hope Kitchen Cabinets Store

"I had a full remodel of my kitchen by Hope kitchens, New Rochelle. There are always hiccups in any type of renovation, and I found Hope Kitchen to address it and to fix it promptly.. My kitchen looks beautiful and that’s what counts. I have found no issue with their customer service. I Have a large kitchen so this is just a sample. I am not paid for reviews. I am a customer and would recommend them."

"We purchased a kitchen Island. Our sales person was Sean, he is great to work with. There was 1 issue we encountered, I contacted Sean and he immediately took care of it. The wharehouse manager was also a great help. When I need to replace our kitchen, I would return to Hope Kitchens."

"They are horrible at returning calls after several attempts including at the beginning stages where I waited over 3 weeks to be contacted with designs and he still didn’t have the design I specifically asked for saying he thought it was better without which in the end he made while I was at my appointment and is what I went with. I asked for a break down several times of the per cabinet price and Sean said they don’t provide that, that it is grouped together. When they took my old cabinets out they left holes everywhere including in the ceiling that were never patched and told me this was “normal” yet the old cabinets were no where near them. Sean claimed he was giving me certain things including a discount as a result of this but never would produce the breakdown despite numerous requests. When the install was completed, he came to take pictures, I pointed out a few things that were wrong including a wrong insert I was given to a draw. He claimed this would be fixed in a Saturday appointment that we arranged. They called and cancelled the first Saturday, the next Saturday they confirmed and gave me a window but never showed up. I called and was blown off by Sean twice, tried e-mailing as well. I would not recommend this experience to my worst enemy after all the money I spent and am now spending on the other end fixing what I was left with in the middle of this pandemic. It’s a shame because Hope came highly recommended to me for their products and service and this has not been my experience. I almost never write reviews unless positive but felt strongly others needed to know about this before having a similar experience."

"Absolutely horrendous experience at Hope Kitchen. Their customer service is just awful. (I am sure all the good reviews here are paid for.) None of the staff was helpful and they don't really return phone calls by claiming they were with other customers (as if I wasn't a customer too) and they didn't have any cell phone services all day. The only time they were nice and reach out to me was when they wanted my credit card info. That was not the worst part. They came to pick up our bathroom sink for the template and they lost it. They never showed up on time. And the installation was horrible. They made a big hole in the wall, didn't caulk it properly, left marks everywhere they even had to take back the island countertop to the shop to fix it. It was so bad that we were ready to dispute our credit card, and the owner Song asked us to give him a chance and he came to our house but he started yelling at me by saying "This is an easy fix!!" He also started blaming on the way house was built. Because of all these disasters they caused, our plumber had to come back 3 times to reinstall faucets, and I asked them to pay for it but they still haven't. See all the pictures yourself. I would only recommend you go here if you want to deal with nothing but disasters and have a HOPELESS kitchen."

"It's very hard sometimes dealing with the public. Especially on emotional issues like your home. Hope kitchen cabinets has been around for a long time now. They even have television ads on local news 12 channels. They have a location in Bridgeport where the warehouses and a showroom in New Rochelle New York. Adam from New Rochelle New York was very helpful. He ensured that my cabinets were specked out to my particular project and with the fastest delivery time it was able to pick them up in Bridgeport. In the Bridgeport office Sarah and sung stepped up to the plate when there was an issue with my order. They went the extra mile stay late and insured my delivery was complete look back soon for a link with my journey."