Raymour & Flanigan Furniture and Mattress Store

"Ask for Patty, she has the patience, knowledge and direction one looks for in a sales agent, and she is very personable"

"Raymour & Flanigan. I highly discourage anyone person from buying from this company. We bought a dresser for a our nursery. The dresser was picked up at the store. When you pick up at the store, there is no “back-room”. You drive behind a HUGE commercial building to park at a loading dock for commercial trucks. The piece came Stapled to a pallet w/ a cardboard box over it. After we brought it home, removed from a wooden pallet that it was physically damaged. Half the drawers could not be used, the side wall separated completely popped out. Raymour & Flanigan is not a cheap priced furniture outlet. The quality we received did not meet any expectation of their name nor any of the reviews you see on their page. After speaking with customer service immediately after bringing this home. They expect you to lay this piece furniture down on asphalt, behind a warehouse, remove all packaging & inspect the furniture before you load it up. *Not happening* The manager offered an exchange. Stating they would call the day before with 3 hour window. This did not happen. The delivery service came by calling as soon as they arrived with no one home. Got on the phone with the delivery service “manager” who offered to deliver Saturday. Great. They never gave a time nor arrived. We call back the store to find out they have to reschedule again as they do not deliver on the weekends? A huge waste of my own time, I’ve had this dresser sitting in my kitchen for over a week. I work as a contractor all over the island. Work hand & hand with many realty companies who furnish homes. I will be making strong recommendations. The Lake Grove location is exemplifying - poor management. - lack of properly trained customer service. - poor quality products. (Broken out of the box) - virtually NO communication between team members - delivery service - or the customer - The manager’s both in store & the delivery service, will make false promises of calling ahead before delivery. (A VERY SIMPLE ASK FOR A VERY SIMPLE SERVICE)"

"I had a wonderful experience at Raymour and Flanigan in Lake Grove. Samantha was an amazing saleswoman. So incredibly patient and extremely low pressure. She wants her customers to be happy with their purchases and that's her number one priority. I went back to the store twice before deciding on a new bedroom set and I waited until Samantha started her shift to purchase from her because she was so amazing to work with. Highly recommend this store, especially Samantha. Her knowledge and patience are unmatched!"

"I recently had a wonderful shopping experience at Raymour and Flanigan in Lake Grove. Their showroom is impressive, and Mustafa was incredibly helpful during our visit. What stood out to me was his non-pushy approach and the privacy he gave us while exploring furniture options. I'll definitely be returning to this store for their fantastic collection and exceptional service."

"There are only two stores I buy furniture from, and Raymour & Flanigan is one of them! Got a great deal last night on a Sofa, Chair & Ottoman. And great sales service from Patricia Fazzino. She knew what I would buy within minutes after describing my taste!"