RH Greenwich | The Gallery at the Historic Post Office

"We moved to Connecticut in 2021 and needed a decent amount of new furniture. We worked with Derek L at the shop to choose a large sectional for our living room. In a year, the cushions had started to disintegrate and I called. He immediately ordered brand new cushions and we swapped them out. Again, this summer, I noticed they were disintegrating again. I realized the gray leather of the couch was starting to resemble an elephant on a liquid diet. They offered new cushions again, which I appreciated, but when I indicated that a couch at this price point shouldn't need new cushions every 9-12 months. He agreed, came out and inspected the couch and worked with us to honor the lifetime guarantee and replace the couch with a brand new, different model. Derek was an absolute GEM to work with, patiently answering each phone call and email from me over a period of months. RH is not where you shop for a bargain, and this type of customer service makes every dollar worth it."

"Purchased a sofa from RH in 2017 fast forward to 2023 the cushions needed to be replaced which RH did free of charge. One side of the couch was caving in on itself due to the hardware on the inside of the couch coming apart. The metal straps on the underside were held in with nails rather than screws. Was a VERY expensive couch that hasn’t lasted 6 years. Very disappointed and will be calling the company tomorrow. Would not buy any more furniture from this company. Have had issues with this piece for years but didn’t realize the issue right away."

"I do not post reviews but I have to share we have had the worst experience with this particular store location. Management is terrible. They do not communicate. They were rude and not helpful. They by accident ordered us the incorrect elements of our sectional couch. Then realized, tried to charge us more, and then delivered only half the sectional couch. The half a couch was also missing pillows!!!! They promised the rest of the couch as well as the missing arm pillows would be shipped to us within 3 more months. We are now approaching the 3 month mark and they said they made a mistake and they won't be sending us the rest of the couch until March. Mind you, I had to call to get that info- they don't actually follow up. I would have ordered from many other vendors knowing March was delivery when we placed the order back in August. They are truly ripping us off and management does not call you back or care. Its been a 12k nightmare and I only have half a couch with missing pillows to show for it........To be clear, this is not supply chain issues. They placed an order for the wrong SKU's at the store. They didn't have their ducks in a row and still don't. Do not order from them or shop at this location. I highly recommend going straight to Meatpacking location in NYC. My friends ordered almost the same couch almost 1 month ago and already received it perfectly. No issues. Its this location and the management at this location that is problematic."

"Avoid lose money. Simple: don’t buy here. I live in Scarsdale and I bought my entire house with RH. Pre sales amazing. Sales amazing. Post service really bad. Facts: 1) after 45 days of delivery a table started to exfoliated in several spots. We complaint. And they said that would send someone to repair. The didn’t. They give me a number to call. Nobody answer. We asked again by email. No answer. Has been 3 months and nothing. 2) they delivery a rug with defect. We saw it and immediately asked them to replace. It has been more then 3 months and no answer at all. If you want a buy a fake history, go forward and go to the beautiful store they have. We spend a lot of money there and we regret for it in all senses. Mariano."

"Not just a furniture store but a nice destination place to check things out and get some coffee at the café. Orange is really transfer itself from a furniture store more like a gallery of furniture with options to get coffee and other foods in different places."