Life Time,

490 Old Connecticut Path, Framingham, MA 01701

"LIFETIME METROWEST is the worst of all the Boston lifetime locations. The customer service is below par. The management is non existent. When they inexplicably overcharge you, they don’t tell you why, and there’s nobody to talk to. All you get is a sequence of voicemails, and nobody returns your calls. Ever! This club is not being effectively managed. I’m not sure who is in charge of scheduling the yoga classes, but they really should be fired. The class scheduling makes no sense! It’s like they create the schedule around the teachers convenience with no regard for the members who want to attend the classes. They will schedule a heated yoga flow with the next class being a beginner root class directly after. So the people come in the next class have to deal with body odor a wet floor with sweat and they don’t clean in between classes!! It’s unsanitary and disgusting. Most yoga places that offer hot yoga will clean the sweat covered floors in between classes! Why do they keep raising the membership fees to astronomical levels, but they can’t even clean appropriately? Have the hot heated yoga after the normal class so nobody has to deal with the unsanitary conditions. Hello?? Fitness center that charges these rates really should be much cleaner. Needless to say, if you join LT Metrowest, expect it to be dirty with some machine parts being held together with electrical tape and there is always a machine or two that is inevitably out of order for months at a time. There is no standard here and yet they keep raising the price. Expect to pay a lot more than what they originally tell you when you sign up as a new member. Even my young children complain about how dirty the children’s area is. Save your money and don’t go to this location where they overcharge your card and then ignore you when you try to rectify their mistake. I will complain to the MA Atty General’s Office."

"I have no problem with the gym and the staff is friendly, BUT me and my boyfriend are paying $300+ and the locker room and gym space is filled with underage kids running RAMPANT. I go late to avoid this because the staff clearly wants it to be a kids only gym, however my most recent experience I went at 10pm, there were several staff members in the locker room, no one said anything. There was a 3 year old kid SCREAMING bloody murder for 45 minutes, then the mom proceeds to leave her infant on the other side of the locker room while she goes and does skincare and the kid is screaming, trying to go thru my belongings, mother busy staring at her own reflection. In addition to that, had several teens taking photos in the sauna while I was using it with a towel. This was only in one night and is definitely not a singular occurrence, something like this happens almost every time I visit. Seems like no basic manners are expected or enforced by staff members. They should really enforce anyone under 18 to use the family only lockers rooms."

"Great culture and community. Family friendly. Lots of amenities, classes, equipment. Certainly the fitness country club but in a fun community non-pretentious kind of way. More like it enables you to have everything you need at your finger tips so you can achieve your fitness goals."

"I joined this lifetime in 2020 because my regular gym was a COVID casualty. My membership fees have increased like 25% while the value has decreased. They’ve cut back hours and group classes. Pros: Jennifer and Neal (I love their spin classes). I never have to wait for equipment for long. Cons: Their class scheduling is beyond stupid. They’ve cut the Saturday morning strong cycle class, the Thursday evening edge, and the mid Thursday morning class as well. If you don’t want to do silly choreographed AMP classes, your only option is to join EDGE on Tuesday at 6am. Same issue with yoga classes. The younger night staff, if they’re even at the desk, is always on their phone or talking to their friends and act annoyed that you need to check in. Heavens forbid you go anywhere near their private group sessions (and they take up a lot of space)…The trainers will treat you like scum Their bathrooms are beyond nasty so dont think you can come workout and shower before your workday. They’ve inflated dues and only added premium services you have to pay extra for. Is this gym worth it? Absolutely not. But your only other option in the metrowest is la fitness. Pick your battle."

"Obviously it’s a good gym but one of the trainers is a bully. I was working out my back. When working out your lats and they start to get swollen and sore you have a hard time putting your arms in a normal comfortable rest position. It looks strange. One of the women trainers started to impersonate me and make fun of me to another trainer. I think she thought I was trying to act “big” or tough. Trust me when my lats are sore I can’t help it. Point is bullying and teasing should not be tolerated at a place of improvement like a gym. I don’t want to complain or report this trainer because the crime doesn’t fit the punishment. If a lifetime employee reads this maybe you can tell your trainers to do better."