Designer Pools & Landscaping LLC 7 Providence Pike, Putnam, CT 06260

"Don’t bother"

"I’m only giving 1 star because 0 is not an option. Stay away from this company. Both father and daughter are con artists. I put a $1000 deposit towards a $19,000.00 pool renovation awaiting for the contract, everything that was said verbally wasn’t in the contract, so I canceled and was promised to get my money back. After many emails to Nicole, she finally sent me the check, I took it to the bank to find out the bank couldn’t cash it and the teller advised me not to deposit it into my account. I wish I read the reviews before I hand them my money. STAY AWAY FROM THIS COMPANY!"

"Our experience has not been good. We could have done a better job ourselves. We had our pool liner installed in September 2016. Initially the wall mount track was installed without levels and chalked between the coping to fill in the gaps. I can't understand why they wouldn't have at least butted it up to the coping. We were charged for replacing the main drain and fixing the box of the pool but, it wasn't replaced or repaired. The stainless steel ring we were sold rusted and leaked causing us to lose a tenth of an inch of water per hour since the liner was installed. Obviously it wasn't stainless steel or installed properly. Now the bottom of the deep end around the drain is full of wrinkles from the pool leaking around the ring. Once we opened the pool in Spring of 2017 the pool liner was out of the track in several places and the wall foam had detached from the concrete because it wasn't glued properly. They used spray glue instead of the recommended adhesive,. It looks like we have headrests pillows where the liner meets the track It's now September 2017 and they still have not reconciled their mistakes. They rushed the job and now they keep blaming it on a high water table. It's funny how the high water table doesn't flood my basement and wasn't an issue with the last liner which lasted for ten years. Also, when we removed the old liner the pool was completely dry for over a year. Run don't walk! Likable people but not professionally responsible or customer oriented. Every conversation is an attempt to charge us to fix their mistakes. It looks like I'll have to pay someone else to fix their mistakes and recoup the repair costs by filing a complaint with consumer affairs. Maybe they are good landscapers?"