Ocean North Pools, LLC

"Matt is a very good salesman but is the worst person I have ever dealt with. He refuses to give you his mobile number so the only way to get him is by email or leaving message at the office which is closed most days. If he calls which is very rare it says "No Caller ID". We first met in January 2021 and after asking for references many times over months finally gave Matt he go ahead in July 2021. He lead us to believe it would be a few months before he would start since he was busy. After a few months i said winter is coming and he said not to worry he had big heated construction tents and worked all winter . Every few months I would check in and he never gave a us a start date. After almost a year and half of misleading comments he began. He got half way done and disappeared leaving us a 43" wide and 30" deep trench running 100 yards across our entire property and through the driveway for over a week now with no end in sight. the job site is never cleaned up and has been like the picture below for months. He sent a contract that included an auto cover that we didn't ask for. When I asked for an updated contract he added a 19th clause for escalation that he didn't point out nor did I catch. Then before digging he told me it was 25% more in cost. In the end a $66,000 pool is over $100,000. He has left your yard a disaster area. DO NOT USE THIS COMPANY!"