SafeSplash Swim School - Yonkers (Ridge Hill)

"My experience with Safe splash just in one class was really great. I like how small the groups are so each child can get more practice out of each class."

"There needs to be a negative 1 option!! Do not sign your child up do not waste your time AT ALL!! My child luvsssss swimming and each and every single week they cancel classes. Always stating a child messed up in the pool. Meanwhile my child was scheduled for there first class on a Saturday at 9am and still class was canceled. 9 am class and still couldn’t give a reason on why class was canceled. They need to do better as customers pay and children luvs to hobby. I will never return. They don’t care about cancellation and they need to at least reach out to customers and let them know classes will be alittle late and clean the pool. They are the worst!!! Do not waste your time at ALL!!"

"If I can give this place 0 stars I would. They cancelled 3 out of 5 classes with no sympathy or care in the world. First class was cancelled while we were there because someone pooped in the pool. Second class went okay. Third class, the usual instructor was out and we were given a sub. The person in charge tried to give our group 5 students instead of the usual 4 and when we tried to correct them we were given attitude. Class started 3 minutes late that day and ended 5 minutes early. Class 4 was cancelled 30 mins before the session was to begin and today I received an email stating that tomorrow's session is cancelled. They don't give any explanation as to why it's cancelled and we are left with no answers. So we essentially paid a membership fee for the year as well as an extra day fee (since July has 5 Saturdays instead of 4) to only go to a class and a half. We will be calling to demand a refund. Please avoid this swim school at all cost."

"DO NOT SIGN UP I am a new customer at the Ridge Hill location in Yonkers. Enrolled two kids in Mid-March (Literally 10 days ago). I have been at the gym two Saturdays with very excited children, ready for swimming only to learn classes are canceled. It's a very poor experience for a new customer or any customer. Nonetheless after calling to get into a different regular time slot, I was told there was another class availabe on Saturday mornings then my call got dropped suddenly. I called back (after a long wait) I was told that no class was available. All make ups are in the week... I chose weekends for a reason. Weekends were available in the registration portal. I was still being optimistic and changed my Wednesday schedule to accommodate the kids for swim in the late afternoon. However I checked my account this evening and I'm charged for April????? I have not had one class. Have two make ups that I cannot use. And I Literally paid for March classes 10 days ago and received no service. Horrible experience."

"I was a former customer of Safe Splash, and I want to formally complain about the disappointing, inconsistent, and inconsiderate service that we received. Classes were canceled nearly every week with last minute notice, with no back up plan. Every week, I noticed that Safe Splash has multiple staff sitting around while the instructors are teaching. Out of all those staff, I do not understand why the school could not arrange for coverage for an absent instructor. In every other business, including martial arts and other organizations that provide instruction or direct services, coverage is arranged so that customers, clients, patients, etc. are not left hanging at the last minute. The last straw was having my enrollment changed without my input to a class time that my son cannot attend. I do not believe that this school cares about the customers and will willingly take their money without providing quality services, without appropriate and timely communication of changes, and without asking if customers can accommodate those changes. What good are make up class tokens, if my makeup classes are canceled as well, which is exactly what happened? I want a full refund, as it is not through my doing that my son could not attend the classes that we paid for. Charging us for classes that you did not allow us to take is fraud. I caution anyone against choosing SafeSplash Swim School, lest you end up wasting your time and money and feel frustrated every week, never knowing if the instructor is going to cancel again, like they did the two and three consecutive weeks that they did previously."