Big Lots

"First time at this store, great customer service very helpful. Got my christmas tree loved the fact that I was able to bring in my dog"

"Clean store, stocked well and great prices."

"BIG LOTS DOES NOT HAVE DELIVERY SERVICE. They hire two random people with a pick up truck. Who are clearly incapable of moving ANYTHING. This is fraudulent and misrepresentation. My couch was not only damaged, half of it was left on my front porch because they couldn't bring it upstairs. Yet big lots has the nerve to tell me that "I" need to handle it with the two random people who messed up my couch. Wth kind of business practice do you have. Garbage."

"Good selection of furniture and unprecedented customer service. My item was slightly too large for my car and would possibly need a single Bungee Cord™. After 3 separate discussions, management would rather have me return my item than allow me to leave with my item as I intended citing liability, safety, what they're "not gonna do" etc... sadly, this once happy customer is not going to be back."

"I had the most amazing experience there today! To say it was a positive experience would be the understatement of the year. Long story short, I bought a cabana there a few weeks ago and this morning we went to put it together but one of the boxes in the kit was wrong and we could go no further. I walked in and told ALEX what happened and he said "let me go in back and see if we have another box like that". We'll, he returned a few minutes later and said he had it and we could simply swap out the 2 boxes. I was expecting to be told, sorry you'll need to call the customer service number in the instructions, which we did with no luck, and you'll have to deal with them. Honestly, that would have been legitimate since the store doesn't package the cabanas, they just sell them. Let's be very clear, ALEX saved our Memorial Day weekend! His customer service is so rare nowadays. Thank you also to whoever trained him and to Big Lots for empowering their managers to make these decisions! I will now look for reasons to shop there! Thank you again ALEX!"