Forever 21,

5065 Main Street, Trumbull, CT 06611

"Víctor was very nice & his customer service was excellent!"

"Attempted to return an item I paid full price for that was not on sale with the receipt and card originally used because the item was defective. The very unprofessional manager whose name was GEORGE/ JORGE proceeded to call me a liar and stated I was the individual who damaged the item because many customers have bought the item but have never returned it. He insisted that he would never sell a defective or damaged item, even though he was not the individual who was the cashier at the time of purchase according to my receipt and further insisted that I was being deceptive. According to simple statistics and probability, there is at least 0.01% chance of receiving a defective item in a batch of 100. I was more than willing to accept a store credit or exchange the item and he refused. I am very disappointed as I have been shopping at this location for a very long time and have never dealt with this kind of unprofessionalism and degradation of character. I will be contacting the corporate office as this is the epitome of what a manager should not be."

"Made an online purchase and the skirts that I bought my daughter were too small, sent my sister to exchange them to this location and the manager as well as one of the employees behind the register were rude AF, they wouldn’t do an exchange for me, they said the card that was used for the purchase had to be given when I wasn’t even returning them. Went to Milford location and had a way better experience the girl in the Milford mall store was great, even the manager helped and was pleasant. They helped me and explained that what was said in Trumbull was inaccurate. I will never use this location again! I work in customer service and I would never treat people the way my sister and mother were treated."

"Terrible experience with a "Manager". During these times when we are unable to try on clothes in store , and have to return items that don't fit, they made my simple $20 return extremely difficult. I had my debit card stolen and received a new one. My receipt clearly shows my debit card and pin was used. I needed the refund applied to my new card, which is linked to the same account, but they refused to do so. They wanted to issue a store credit which I did not need, I asked for a manager and the cashier basically said she was the manager and proceeded to mumble something in spanish to her co worker. She was clearly annoyed with me, but I was surprised by the lack of professionalism she displayed. It's much better to just shop on line as they make returns much easier, but this experience has left me not wanting to spend my money with them."