Superior Hearth, Spa & Leisure - Avon

"DO NOT SHOP HERE! The worst ever. They will tell you what you want to hear when you by the product, but won’t stand by it. I made a very large purchase here and it’s been nothing but a nightmare. My Bullfrog Spa has had LED light issues from day 1, it’s been replaced 5 or 6 times in less than 2 years! The lighting warranty is only 1yeae but Nicholas told me don’t worry, will take care of it. It’s been less than 4 months and it’s out again! Now he says I have to pay to fix it. I feel like o bought a used car and the slippery salesman to go with it. I am ready to buy a sauna, but not from these people"

"We bought a Sundance hot tub at the Avon Store. Great service from Nicholas. The tub was backordered but when it arrived he gave me a solid lesson on how to manage the tub. Ongoing great advice and service"

"We bought a Jotul woodstove. The stove with tax and installation was in excess of $5,000. We had issues with the stove right from the beginning. We called the store and got the run around, called several times. Finally got to talk to the manager who was loud, nasty and rude. Will never do business with this place again."

"I purchased a wood stove from Superior. Sales team was very knowledgeable and helpful. Delivery team was on time and got the stove into my house with no issues. Thank you Nick and Michele! I would definitely buy from Superior again!"

"Worst decision that I can remember in a major home purchase. Was told the five thousand dollar fireplace insert would last 8 hours to be able to sleep though the night and it was a total lie. It never burned more than 2 hours and was never made right. The installer is not an employee of the company and took out our stainless steal liner against our directions. Wish I stuck with initial plan to purchase elsewhere instead of being talked into a twice as expensive model here that does not do as promised."