Swimm Pools, Inc.
512 Post Road, Darien, Connecticut 06820
About the Swimm Pools, Inc.
Swimm Pools, Inc. is a premier destination for all your home improvement needs in Darien, Connecticut. As a furniture store, general contractor, and home goods store all rolled into one, we offer a wide range of products and services to help you create the perfect space for relaxation and entertainment. From luxurious pool furniture to expert pool installation and maintenance services, we have everything you need to transform your backyard into a paradise. Visit us at 512 Post Road to explore our selection and turn your dream home into a reality.
Photos of Swimm Pools, Inc.
512 Post Rd, Darien, CT 06820, United States
Opening hours of Swimm Pools, Inc.
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Swimm Pools, Inc.
"I unfortunately must join the nay sayers about this company. I had an absolutely bizarre experience with Swimm's sales department. We were in contract to purchase a home with a pool and hired Swimm to perform the inspection. They were quick and efficient. We then asked them to provide us with an estimate for changing the pool over from chlorine to salt water and installing a new heater. Again, they were quick, efficient and the proposal was what we had anticipated. We recently agreed to their proposal and submitted the signed contract via email. We received an email in response that stated they did not receive our email. (Huh?) They requested that we call their office to discuss the proposal they never received. (Down the rabbit hole we go.) When we called the office we were told that they have no interest in performing the work identified in the email that they never received because we were not prior clients with a service agreement for the pool. That is right folks, the new clients could not engage Swimm because we were not prior "service" clients. The person was curt and hung up before we could utter the words "we just moved here". Needless to say there are plenty of pool companies in Connecticut who are not so quick to eliminate their new clients based on the fact that they are not old clients. I am still scratching my head on this one. Must be something in the water."
"Swimm Pools had done an excellent job maintaining a pool I had built by someone else (who, it turns out, built it so shoddily that it had to be dug out and replaced about five years later), so after checking out some of their other work, I let them build a pool at a house we moved into last summer. Mark Swimm designed the pool (and patio) with great care, gave me a realistic time frame for construction - which he met - and did so for a reasonable price. Swimm wasn’t the cheapest or the most expensive company I talked to, but they listened to what I wanted, and didn’t try to “upsell,” as other companies sometimes do. Melissa and Nikki are a pleasure to deal with in terms of construction and maintenance. After the nightmare experience I had with the last pool builder, Swimm’s professionalism - they’re really well known in the area - has been greatly appreciated."
"I am sorry to say that I have to agree with other reviewers now. We have used Swimm Pool for 6+ years. However, as time passes, it is sadly apparent that there is less and less customer service savvy. I think I would shop around and get recommendations from others in town before choosing them now. Nothing ever goes completely smoothly with the pool start up each year and there are always minor issues that you will have to contact them twice about, depending on who answers the phone. Perhaps things don't go smoothly with other pool companies either, but I think it's probably worth shopping around first when choosing a servicing company."
"If you’re happy with acceptable if not enthusiastic service, don’t mind paying at least 10% more than others charge and enjoy unexpected personal abuse, Swimm Pools is the swimming pool company for you. I signed up with Swimm Pools for the 11th season this year by paying the full $3,685 on April 1, 2019; the office called me to schedule opening my pool for May 17 when I asked about scheduling tile repair. That sparked a series of angry and personally abusive emails from Mark Swimm about how difficult I’d been to everyone on his staff these 11 years (complete news to me), which led to his refusing to open my pool as promised. I don’t remember dealing with Mark in person since his sales pitch in 2007 or 2008; particularly in the most recent barrage of nastiness, he seems to prefer hiding behind electronic barriers of emails. It took some scrambling, but I found another pool company which charges $3,393 for the entire season (only ½ up front), promptly opened my pool and is not only responsive but friendly and pleasant. On May 31, interrupted while coming up our driveway to complete weekly pool maintenance (he apparently wasn’t given the memo), the pool guy from Swimm Pools (a pleasant and courteous fellow) was told “Mark fired us” – his thought: “I’m sorry about that – I really liked talking with you.” Mark ultimately provided a full refund but that doesn’t excuse unnecessary aggravation or gratuitous personal abuse."
"Exceeded expectations. Mark Swimm and Nicole delivered a beautiful pool, outdoor shower, fire pit and patio. Mark guided the process and made weekly visits to ensure our satisfaction. We love coming home, flipping on the custom lighting and enjoying our back yard. If you’re looking for a pool or patio and want to enjoy the experience, call Mark Swimm."
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