Mastercard,

2000 Purchase Street, Harrison, NY 10577

"Getting to know the process"

"I raised a complaint (#225011355) making use of the purchase protection of my mastercard world elite debit card. A product was lost by the seller and Mastercard is asking me to file a criminal complaint. They are really making it hard to get a refund as promised by the mastercard world elite benefits. Mastercard do their best not to pay you just like insurance companies do. Terrible service!!"

"I think the decision to stop doing business in Russia is excellent. I find it outstanding that a company that actually stands for pure commerce takes such a step. Congratulations on such a decision!"

"Called Master card today to see about waving a late fee. 1st off, the girl began arguing with me. I will be nice & not mention names. She claimed I had called in my payment when I actually had mailed in a check thru the U.S. mail. Yes, it was a bit late. I gave up on the argumentative customer service rep quickly & asked for the manager, telling the customer service rep I was not going to argue. I did get transferred to a general manager. However, I was told that I would NEVER be allowed another waive, EVER. Even if it was a year later. Pretty Harsh Jail Time for being a bit late & b/c it was 2 times in 11 months (despite my good history). Master card allows 1 late fee to be waived every 12 months. All customers history's need to be carefully looked at before making such judgements. I will be cutting up my card but Master card wont care b/c I always pay it off. No money in that for them. I admit I was late back in Jan. due to a family death. But I did pay my bill. So once again, we are having a terrible family health issue & this is Nov. of same yr. & it has me pretty scrambled. But I did not feel up to airing the dirty laundry of our life story, so I did not. BUT to be told that Master card will NEVER ALLOW me another WAIVE is way to harsh. Good Bye Master Card. You might want to take a look at those rules. Especially when you have an excellent customer with a long history of paying bills on time."

"Their jet blue card is the worst and most incompetent customer service department I have ever dealt with."