KAY Jewelers

"Kay Jewelers in Rocky Point NY is amazing. I had the courtesy of being helped by Beryl and Cindy, both amazing women who knew exactly how to help me. They were very patient as I was nervous trying to pick out the perfect engagement ring for one of the most important moments in my life. I wish I could give more than 5 stars. I highly recommend going here before anywhere else as they will treat you with the utmost respect and are very knowledgeable and will dedicate all of the time that you may need. Thank you again for the amazing experience. I will be returning for future purchases."

"From the second you walk into this particular Kay Jeweler, you are immediately greeted with a smile on every employee’s faces. The atmosphere as soon as you walk in is absolutely excellent. The experience you get from a customers point of view is great as well. I would highly recommend purchasing any kind of jewelry from this particular location in Rocky Point, you will not be let down in the slightest. Thank you for the great experience. Lastly, Cindy is the absolute best and if you need anything, she’s got you! Will definitely be returning in the near future. Thank you again."

"When I did an inspection last year, an associate warned me to always double check that they actually entered the inspection into the computer because some people won't. If an inspection is missed and a ring loses stones they will refuse to replace the stone. Today I had my ring inspected, and my husband only received an email for my ring, not the band. He chatted in with their online service and they confirmed the inspection was not entered for the band. Incredible, because if something were to go wrong with my band, they would refuse to cover it as I "missed an inspection". They told me the only way to fix it is to call the location that day and make sure they enter it. (Then I guess we have to follow up AGAIN?) Well, I call twice and the phone rings endlessly and then disconnects. So, I guess every-time I have my ring and band inspected I need to literally ask the employee if they ACTUALLY entered the inspection and hope they don't lie, then go and follow up with corporate anyway. Seems like a huge time waster. As of right now I'll probably have to go back and have the band inspected again, because they aren't picking up."

"I needed a battery for my watch, I called and spoke to an employee to see if they were able to change the battery. The employee told me they would be able to change the battery as long as I got there by a certain time. I drove all the way there and arrived an hour before the time told. When I walked in the door I was told sorry but the person who does that job decided to take her break early and no one was available. Will never shop there again. Waste of my limited time."

"The staff is nice enough, but incompetent, they emailed some stranger with the receipt for my wife's engagement ring, the only way I knew I'd because he called me. The online store is a terrible mess and customer service is very rude and will do and say anything just to get you to hang up. I ordered earrings for in-store pickup because it said it would be ready in 24 hours. After I completed the transaction it said it would be ready in 72 hours, when I called they said all online orders for in-store pickup have to ship first and don't come from store location... What was the point of picking the store and making sure it was available for in-store pickup rather than "online only". If they have to ship everything first anyway then why is anything "online only"?! This place is the Fisher Price of jewelry stores. Luckily I was able to cancel the order still. I highly recommend going somewhere else."