Enchanted by Windy Hill

"Unreliable, Unprofessional-would give zero stars if possible! On 8/22/23 brought 2 rings (engagement and wedding band) in to be resized and woman’s wedding band to be repaired. Was told that he could remake the wedding band using the same gold and the items would be done on 9/9/23. The price was quoted as $1200-$1500 which was high but I agreed to it. We had not received a call so stopped in on 9/16/23 and was told he would work on them on Monday. After another 3 weeks, called again and the owner said he had not started them yet, but would have them done by Halloween. My 35th wedding anniversary was on 11/12/23 and wanted to have our wedding bands. After having our items for 9 weeks the owner called and said the wedding band repair was too big of a job and he was unable to do it. He gave a bunch of excuses about how many hours it would take and how he had done one for someone else and it didn’t come out right. If he couldn’t handle the job he should have said that when we met with him and not kept my ring for 9 weeks and then called and told me to come pick it up without ever doing any of the work. I was so disappointed! He did give me the 2 rings that he finally resized for no charge, but that did not make up for it. Do not trust him with your jewelry. He will lie to you and can’t be trusted to complete work."

"I searched for my husbands wedding band extensively. Online shopping, in person shopping, and also asked for suggestions. Enchanted jewelry has an amazing team of staff who are very helpful. I love this store, it is truly for anyone because they have all different pricing tiers of jewelry. Highly recommend over any other jewelry store in Ct."

"Yes I was referred to enchanted jewelry by a co-worker who had had one ring made out of her wedding band and her engagement ring. they did an absolutely gorgeous job. Years ago, i had to have my set of rings cut off of my fingers by the hospital and they mangled them! So, I went to Enchanted Jewelry and they were able to put them back together with a new diamond in a new setting. They did an excellent job and I am so happy with my beautiful new rings. I would recommend them in a heartbeat! They were so helpful, kind and considerate. It was an absolute pleasure working with them. I have now found my new go to quaint Jewelry store. thank you enchanted jewelry for all that you did."

"I am so happy I went to Enchanted Jewelry! I have my Grandmother’s engagement and wedding rings as my own, but they needed some repairs. I was very nervous about bringing them anywhere because they mean so much to me, but when I had seen other wonderful reviews about how Enchanted Jewelry had handled heirloom jewelry, I knew I could trust them. They repaired my rings and they look brand new. Absolutely stunning work! They got them done a week ahead of when I expected them, which was a bonus! Thank you so much Enchanted for taking amazing care with my rings. Customer for life!"

"Enchanted Jewelry did such an amazing job on my engagement ring. The staff are wonderful, knowledgeable and friendly. There customer service exceed my expectations. Thank you guys!! I will be back soon ❤️"