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brook & york
143 Mill Rock Road East, Old Saybrook, Connecticut, United States
About the brook & york
Brook & York is a stylish and sophisticated jewelry store located in Old Saybrook, Connecticut. Situated at 143 Mill Rock Road East, this store offers a wide range of beautifully crafted pieces that are perfect for any occasion. From delicate necklaces to statement earrings, Brook & York has something for everyone. Whether you're looking for a special gift or treating yourself, you'll find the perfect piece at this elegant store. Visit us today and discover the perfect accessory to elevate your style.
Photos of brook & york
143 Mill Rock Rd E, Old Saybrook, CT 06475, United States
Reviews of brook & york
"STAY AWAY. I purchased an $85 necklace for my girlfriend and she got a skin rash from the cheap brass metal they used in the necklace chain. They sell overpriced jewelry made with low quality materials. Don’t buy into these positive reviews. They’re either fake, incentivized to provide a positive review, or just plain clueless. I’m sure the business will respond to this review to try and minimize or dismiss my claim, but it’s true. Garbage company, garbage service, and garbage products."
"My daughter bought me a beautiful looking bracelet, the Josephine cross with birthstone. I wore it once and the charms fell off. The next day the bracelet fell off. Don’t waste your money. She’s 20 years old and save to by something that was made poorly."
"DO NOT WASTE YOUR MONEY! I wish I could rate them a ZERO! I purchased 2 Madeline Pendant Necklaces, with my grandkids initials, for my grown daughters as Christmas gifts. The chains were tarnished (look black) right out of the box. The initial pendants are CHEAP. They were off-center, bent, and scratched. I sent pics to B&Y customer service and they sent 2 replacement necklaces, even though I asked for a refund. The replacement necklaces aren't any better. This is LOW QUALITY jewelry. I threw them in the trash because I would have been to embarrassed to give them as gifts. $200+ wasted! EDIT TO RESPONSE: A refund of my money would be a satisfying resolution."
"DON'T DO IT! Do not purchase from this company. THE ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE!!! Had a simple request regarding a return/exchange. They couldn't carry on a simple conversation - lied about availability of a supervisor, kept giving contradictory answers, got absolutely nowhere after 50 minutes on the phone. PLEASE READ THE OTHER REVIEWS ALSO -- APPARENTLY THEIR PRODUCTS ARE JUST AS POOR AS THEIR CUSTOMER SERVICE. Buyer please beware."
"We need zero stars or even negative stars. First and last time I'm ever buying from them. I purchased a bracelet for a friend in Canada. While tracking the delivery of the item, I realized that it was being sent back to B&Y. I contacted B&Y to inquire as to what was happening and I was told that the carrier indicated that no such address existed. Hmmm. How could that be since the B&Y site helped me fill in the address and I inserted it. Fast forward weeks later and it was still being returned to B&Y. At that point, I asked for a refund but I was told I could only get 20% back since they hadn't received the item. Not sure how that was my problem since the item was being sent directly from B&Y to the address and back. It was now between the carrier and B&Y but no Buenos. Magically the item arrived at my friend's maybe a month and a half later but was still being returned on the site. SMH. The item was tight and flimsy looking. Too much of a hassle to even return for a refund. Never again. Take your business elsewhere e.g., mejuri."
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