Richards Jewelers 461 East Main Street, Westfield, MA 01085

"My fiancé and I went into Richard’s jewelers in Westfield, MA to look for my engagement ring. As soon as we walked in the door Hannah with her big beautiful bright smile introduced herself. We had no idea what we really were looking for as far as diamond size, shape. Hannah was amazing, took her time showing us every option available. We left with the most beautiful engagement ring, and both our wedding bands! Hannah was so easy and fun to work with that she even delivered our rings to us. She knew I was having a big surgery the next day and wanted to make sure I had my beautiful gem to awwww at as I was recovering, and I did just that. I want you to know what an amazing experience we had working with Hannah. If you’re looking for gorgeous jewelry then head on over to Richards Jewelers and ask for Hannah, she will amaze you with her professionalism on your new purchase. Tell her Cathy & Jerry sent you!!"

"I recently bought a pair of diamond earrings from Hannah a couple of weeks ago and #1 the earrings are beautiful but most of all the time that Hannah took with me!! She explained evrything about the cut and color etc.Not only did I get a pair of beautiful earrings but I ended up with a new friend!! I will not go anywhere eles!!! Thank you Hannah you went above and beyond!!!!"

"Edit 5/20/23: changing my original five star review to 1 star due to the fact that Michael was unwilling to work with me and my significant other once we found out a bit more about the Diamond I purchased. Essentially, we brought the Diamond to various independent jewelers all over Massachusetts and found out that —- where I thought I was taken care of and my best interests kept in mind —- I instead got ripped off. When I initially met Michael, I provided him with a budget about what I had for a budget. Instead of acting in good faith and looking out for a customer (me), all he saw were dollar signs. No offer to buy back the ring I purchased (even at 70% of what I paid which means he still would have made plenty of money for not a lot of effort) or an offer for store credit for what I paid. This isn’t how you do business and in my efforts to avoid going to a Kay jewelers/Jared’s/Hannoush and support (what I thought was) a family owned local jewelry store, it backfired. Since I have plenty of friends and family in the area, I have now told them about my experience and the aftermath of what happened. Needless to say, anyone considering to buy anything from this place should steer clear. Original review: The team at Richard’s was nothing short of phenomenal. Mike taught me what to look for in a diamond and spent over an hour teaching me about the 4 Cs of a diamond. Not only did I learn about what to look for in a diamond, I learned that you can’t get this kind of customer service in a bigger jewelry shop. Ultimately, I never felt pressured to purchase something that was not in my budget and I felt like I was being listened to at every step of the way. I would highly recommend this store to anyone looking to buy jewelry."

"I just had a very enjoyable experience at Richard's Jewelers in Westfield. Hannah was a big part of my interaction and I would go to her again. I lost the diamond from my original engagement ring from 1968! Of course it had been reset a couple of times with this diamond. This time I decided to really update and upgrade my ring. She helped me in everyway possible. I have a beautiful ring in the price range i wanted. Thank you, Hannah!"

"5 star reason to shop Richards jewelers in Westfield. I recently called Richards jewelers for prices on engagement rings, with their help it went perfectly. I was able to get both the engagement ring and wedding band picked out and put on a layaway. Why layaway, because I was shopping from South Carolina and was going to pick up in a couple weeks when I was back home in the Springfield area. The staff at Richards was terrific. I've always been happy shopping at Richards these are some of the reasons everyone should shop at Richards jewelers in the Westfield shops. Thanks again Mike, you have an outstanding team."