Michaels Jewelers,

495 Union Street, Waterbury, CT 06706

"Jasmine is amazing. Long story short, I ordered a pendant as a gift and it had a time restriction. I was told it would be in no problem. The day before the event, 2 days after the promised date of delivery, it still was not in. After being told on the phone by another associate that I could be refunded but that's all, I went to the store. Jasmine, who took my original order, was visibly concerned and wanted to make right. She got on the phone, made a couple calls and had the pendant in my hands within 24 hours. Today you don't find many that are true to the old school fashion of customer service. Thank you Jasmine, for going above and beyond and setting yourself apart from others. It is her customer service that will make me go to that store next time I need any jewelry."

"Superb customer service!!!!! Every time me and my husband shops with Richard at the Waterbury location, we always leave reassured that we’re dealing with the best in the business. He is extremely knowledgeable and patient with us and treats us like we are VIP customers every time! I’ve referred nearly all of my friends and family to Michaels Jewelers andI will always and forever continue to shop there."

"Jasmine and Richard are so great. I bought a few watches and jewelry here with Jasmine in the past and she is always great! I bought my latest watch with them today and they made the process so easy and seamless. They brought all the options to the table which made the process free so much more personable. The level of professionalism, caring, and overall kindness is unmatched. It didn’t feel like I was being rushed to buy just one thing like other jewelry store do. Richard and Jasmine are the best manager and assistant manager combo I have ever seen!"

"Upon arriving to the store I was greeted promptly by Jasmine. She truly went above and beyond to help me find something that checked off all of my boxes. I really appreciated how patient she was with me and did not make me feel rushed at all. Jasmine was even able to help me determine what size would be best based off of a picture I had! Normally I never even think about writing a review, however the customer service, education, and kindness Jasmine displayed was phenomenal. I will absolutely be going back for anything else I need to see Jasmine!"

"I went into the store wanting to customize a bracelet that can signify the remembrance of my daughter, Richie and his manager was so helpful throughout the entire Process texting me possible ideas etc. my vision was able to come together in less than 2 weeks. I received so many compliments already ! I definitely recommend them for custom jewelry pieces or anything you have in mind !"