Namco Pools
30 Waterchase Drive, Rocky Hill, Connecticut, United States
About the Namco Pools
Namco Pools is a premier furniture and home goods store located at 30 Waterchase Drive in Rocky Hill, Connecticut. With a wide selection of high-quality products, including pool supplies, outdoor furniture, home decor, and more, Namco Pools is a one-stop shop for all your home furnishing needs. Whether you're looking to upgrade your backyard oasis or add a touch of style to your living space, Namco Pools has everything you need to create the home of your dreams. Visit us today and discover the endless possibilities for your home.
Photos of Namco Pools
30 Waterchase Dr, Rocky Hill, CT 06067, United States
Opening hours of Namco Pools
Monday:
10:00 - 18:00
Tuesday:
Day off
Wednesday:
Day off
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 18:00
Sunday:
10:00 - 17:00
Reviews of Namco Pools
"Beware of what is included in the packages they offer. We were 1st-time pool owners and purchased Namco's largest pool according to the sales reps (the 18 x 33' Synergy), on August 2023, along with the Gold Pool Equipment package. That package included a winter cover measuring 21 x 37'. We opted to have Juliano's Pools & Spas close the pool for the winter. However, the guys from Juliano's weren't able to leave the pool pillow in the pool because the winter cover wasn't large enough to accommodate that. Even when the pillow was removed, the cover barely covered the top ledge of the pool which was 9" all around. The closing guys had to remove the pillow and leave the pool as best they could which meant that wind could too easily get under the cover and blow it off. That's exactly what happened! We contacted Namco and told them what happened. They agreed to reimburse us because they said that was the largest winter cover they carried. We then had to find a larger cover ourselves elsewhere. We had to remove the old cover and put the new one on ourselves. This ordeal should not have happened. Namco should either carry larger covers, or they should have told us upfront that we needed to get one on our own. That way our closing could have been completed, as we planned."
"We bought a pool this year from Namco pools in North Haven. It was overall such a great experience. The team-Aileen, Alexis and Morgan have gone above and beyond to help us from purchase to installation and now to all our daily needs. They are extremely knowledgeable in the products and services-Everything they explained to us in the purchase was completely spot on. There wasn't any surprises-We had a couple of parts that damaged in delivery-We brought them back and they replaced them without hesitation. We are so pleased to have such a great team help us It is so comforting to know we have a great team we can count on! Highly recommend my team at Namco in North Haven! thank you girls for all you do!"
"Purchased a pool in March, was told pool would be installed by early June. Early June came and went. Did not hear from anyone. Called and went to the store multiple times with no avail. Finally Namco found an alternate contractor, when I finally got a hold of contractor he basically said “yeah that’s not happening”. Called corporate office and spoke with Veronica whom insisted that whatever the contractor said had nothing to do with them. Visited store once again, only to find out the installation coordinator had just submitted paper work about 2 weeks back. Very very unprofessional and the lack of communication is terrible. Very unhappy customer. Definitely will not recommend. Lynn whom is apparently the “customer service manager” will avoid you. Just overall bad experience. And still no pool installed today 7/1/22."
"Scott from the Rocky Hill Namco location went above and beyond to help get my pool setup after my 2nd summer with my above ground pool. When I opened the pool for the first time this summer, I had NO CLUE what I was doing. Scott walked me through step by step with exactly what I needed to do. A+ customer service!!! Scott is extremely knowledgeable and made my customer experience one to remember. Greatly appreciate his patience and all his help."
"Scott, the new manager was very helpful compared to the orange store! The orange store failed to follow through in the hot tub delivery, paperwork was messed up, along with multiple items promised not delivered. Scott in rocky hill was a wealth of knowledge and very great with customer service! He made sure we left with what we needed that we didn’t get at the orange store. The orange store was not that experienced with hot tubs compared to Scott. We will definitely come back to see Scott!"
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