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New Haven Truck & Auto Body
480 Short Beach Road, East Haven, Connecticut, United States
About the New Haven Truck & Auto Body
New Haven Truck & Auto Body is a trusted car repair institution located at 480 Short Beach Road in East Haven, Connecticut, United States. With years of experience in the industry, our skilled technicians are dedicated to providing top-notch service for all types of vehicles. Whether you need a simple oil change or major body work, we have the expertise and tools to get the job done right. Visit us today and experience our commitment to quality and customer satisfaction.
Photos of New Haven Truck & Auto Body
480 Short Beach Rd, East Haven, CT 06512, United States
Opening hours of New Haven Truck & Auto Body
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of New Haven Truck & Auto Body
"I brought my car there to be fixed and Bill who works there would not call me back or accept my car to to fixed. I called every week for an update, which I shouldn’t of had to, and I kept getting the run around from him.BILL IS AWFUL! He said he was going to call me back and I NEVER received a call back. My family and I are repeat customers NEVER WOULD I BRING MY CAR THERE AGAIN AND I WOULD NEVER RECOMMEND THEM TO ANYONE EVER!!!’ They are GOD AWFUL TO DO BUSINESS WITH!!!"
"BEWARE – my vehicle was brought to this shop in June to be repaired after being in an accident. A shop that I have known the owner for over 30 years through my place of employment. I was told by the owner, Bill Snow that the vehicle was fixable. The vehicle was there for 87 days for reasons unknown, besides parts issues.(The check from the insurance company was cashed very quickly though). I finally picked up the truck on Sept. 1st after several calls to see when it would be finished. Once getting the truck back it was found to have multiple repair issues, the biggest being a bent frame that they had attempted to fix by cutting and welding brackets where they should not be, loose bolts, fluid leaks and parts that were paid for through the insurance estimate which were never put on the truck. I contacted Bill about the issues and he state "I will make it right." I brought the vehicle back to his shop where it sat for another 7 days without being touched. After calling and going down there to see what the story was I was told the issues were due to the way the vehicle was driven. REALLY! a bent frame caused by an accident that he failed to tell me about. I removed the truck from his shop and brought it to a reputable auto body shop where I was told that what he did was unsafe and should be illegal. He then attempted to send a supplemental bill to my insurance company for parts that he had already been paid for that I never had received (in my opinion definetly some insurance fraud issues going on). Never provided me with a completed invoice for the job after several calls and emails were sent. Have since reported him to the Better Business Bureau and DMV repairs dept."
"I crashed my car and brought it here to get fixed. First off, it took 2 months to fix because he couldn't find parts that were easily accessible online. We kept asking for updates like what was going on with the car and got an attitude every time. You would expect after 2 months that my car would be fully fixed. Nope. I have more problems now then I did when my car was smashed in. First off, my windshield wipers now don't work and my hood won't close so my car is undriveable. He is the one that messed these up. They worked fine after the crash and I know this because I drove the car to the autobody shop and things worked fine. Customer service awful. Wanted us to pay to fix his mistake. He also didn't replace things like reflectors on my car when he had an ample 2 months to find these parts. Told us after the car wasn't even fully fixed that we could have found the parts if it was "so easy". We would have done that because it is easy. Its called using a computer buddy, amazon, OEM, stuff like that. I am never going back here I would have been better off fixing my car myself off of Youtube videos. Thanks for breaking my car more and charging me 3k for it. Would never recommend this place. Unprofessional and disgusting."
"They refused to provide a written estimate without seeing the insurance company's estimate. I think this is a questionable business practice. Any reputable auto repair place is required to provide an estimate in advance. They appear to be going out of business because they don't have a website that works either. The owner Bill literally tried to have me sign blank paperwork waiving an estimate too."
"I was very impressed with the work done on my car. I also received it back clean and looking new again on the inside as well. They are professional and very helpful. I would recommend them to anyone to have work done there."
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