Cadillac of Greenwich Service Department

"Very professional, great communication, and timely service. Did not over promise and under deliver. Very pleased and recommend using them for any of your service needs."

"Very good experience. They honored our tire service agreement and replaced my tire free of charge in addition, because they had to order the tire from another dealership, they provided us a comparable loaner for the afternoon. Of course, they washed the car before handing it back to me. One minor negative detail. They did not clean the chalk markings from the new tire. No biggie! Overall, an exceptional experience!"

"The service at Cadillac of Greenwich is unparalleled. Service Director Mike Phillips and his team are the consummate professionals, always respectful of my time, even picking my vehicle up at my residence and returning it to me serviced and cleaned. I wouldn’t think of having my Cadillac serviced anywhere else. Thank you all again for another amazing service experience!"

"Have had issues over the years here but decided to go back again. This was the last time. With a “service special” brake pads were double what I recently paid at another Cadillac dealer. As there was also a “service special” on oil changes had them do that as well, as it was needed. They refused to honor the special saying only one per visit. They said “check the website”. I checked the terms and conditions and was nowhere stated. The service manager then came out and said “I’m the boss, that’s my rules” and wouldn’t honor the advertised promotion."

"Cadillac of Greenwich helped me to understand what I needed to replace at my 66,000 mile oil change. They were honest and took the time to explain the details. I was able to get a loaner car while the parts were ordered and the repairs were made. Luke and Selena had timely communication and made sure that the car was pulled down when I came to pick it up. I trust the mechanic who worked on my car, and appreciate all his knowledge and recommendations. Overall very grateful to feel good about my car being safe on the road. Thanks to everyone at Cadillac of Greenwich, CT. All My Best, Sally Keefe"