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Robert M. Spano Plumbing & Heating Inc
152 Adams Street, Bedford Hills, New York, United States
About the Robert M. Spano Plumbing & Heating Inc
Robert M. Spano Plumbing & Heating Inc is a reputable plumbing institution located at 152 Adams Street, Bedford Hills, New York, United States. Specializing in plumbing and heating services, they offer top-notch solutions for both residential and commercial properties. With a team of skilled professionals, they provide prompt and reliable services to ensure customer satisfaction. Whether you need a simple repair or a complete installation, Robert M. Spano Plumbing & Heating Inc is the go-to choice for all your plumbing needs.
Photos of Robert M. Spano Plumbing & Heating Inc
152 Adams St, Bedford Hills, NY 10507, United States
Reviews of Robert M. Spano Plumbing & Heating Inc
"You must use them!!! My parents had a wonderful experience with this company. Alan came out to fix a problem that another company count not fix. Alan was so kind and lovely. Very professional. We highly recommend them. 5 Stars!!!!"
"I've used Robert Spano Plumbing for over eight (8) years and have never been disappointed. Excellent work and service at reasonable prices. Whether it's a big (Boiler and hot water heater replaced) or small (Leaky pipe) job, you receive the same professionalism, courtesy and high standard of service. Recently I needed a clog drained, an outside spigot replaced, and an indoor spigot fixed. Everything was completed in a timely fashion with no problems. I highly recommend Robert Spano Plumbing."
"Awesome Family Owned Plumbing & Heating Company that has been serving the Local Community for many years. Highly Knowledgeable Staff in both Residential & Commercial Plumbing & Heating applications. Company has been used numerous times for both installations and repairs and never been disappointed with the quality of work. Highly recommend this company for all your Plumbing & Heating needs."
"They are all about the money, not about customer retention and satisfaction. Our tankless hot water heater had issues and was not working. After hearing that Spano Plumbing and Heating of Bedford Hills, NY was “the best” and a “reputable company”, I scheduled a service call through Jon. The plumber that they had sent to us gave us incorrect information about having to shut off certain water valves that did not need to be (not as a precaution, but because he was wrong). I was not impressed with the plumber’s knowledge, or lack thereof, but overall, he was fine. After being told that we needed a new unit, we did our own research, as well as asked Jon for his professional input. He recommended brands based on their warranties and reliability. We compared units, and he even went as far as saying that the Navien brand that he was recommending “has the best warranty I’ve seen”, and a “fifteen-year limited heat exchanger? You NEVER see THAT!” Nearly every single warranty for tankless water heaters offers that same exact warranty that he described as "a great deal." I truly believe that Jon was hoping that he was dealing with naive people that he could take advantage of. Thankfully, I always do my research. If I hadn’t done my research and pricing, Jon would have had another customer convinced with his little sales-pitch on the warranties offered by the tankless heater companies. I don't appreciate his sales pitch or trying to con or when a salesperson plays dumb about information that they are very familiar with. I asked him to compose an estimate for me, and he did a part, plus labor estimate. “Labor & Material: $4,900” I asked him for a more specific estimate, in order to do a breakdown of cost(s), so he then provided me with a second vague estimate: “Labor: $1,500 / Material: $3,400”. I then asked Jon if Spano Plumbing and Heating offered a military or law enforcement discount, to which he responded, “Umm… Nah, we don’t.” I am happy to know that they lack appreciation of civil service members. After speaking with several other local acquaintances, they advised me that Spano Plumbing and Heating is the MOST expensive in the area. They are good, but not worth the extra money. I agree with that opinion. The plumbing industry already has a standard 55% + profit on materials. In the end, I received a bill for a service call in the amount of $211.33. Thank you for your service, and it was a pleasure to not do business with Spano Plumbing and Heating."
"Robert Spano owner of Robert M. Spano Plumbing & Heating Inc. (Family member of my grandfather "Cousin" on my mothers side and "2nd cousin to my mother". Recommended to me as a great plumber. Far from it and not even close to family oriented.) is the most rude business owner I have ever met. He cursed me out and called me a foul name and degraded me as a client and as a family member. "Robert Spano called me a little s***. Meanwhile he's shorter than me". Now imagine just being a client only and not related... scary to say the least. Communication is terrible with this business. They don't return emails, they don't return texts, they don't even email back and when you finally get them on a call they rush you and verbally abuse you as a client and are extremely rude!!! He spoke absolutely terrible to my wife on a phone call which should never be allowed and never apologized. Who down talks a lady and someones wife as a business owner!!!!! Zero consideration or any respect and all about money and business. Robert Spano is not personal at all and has zero heart and only cares about the dollar bill. Spano Plumbing never finished my work at my home and is now demanding a final payment of $1,065 and summoned me to court 475 days later. If it cost me $1,065 to get rid of this terrible business and terrible family member Robert M. Spano Plumbing & Heating then so be it and goodbye. The worst service and business I have ever came across. I have never encountered any business that couldn't hold a conversation about a cost for additional work and have the owner of the business (Robert Spano) lose their temper based off of questions regarding a quote! I never wanted to write this review but, taking me to court for $1,065, work not completed on my home and cursing me out as a client and talking absolutely terrible to my wife on a call. That's enough and other homeowners need to know about it. Robert M. Spano Plumbing and Heating Inc deserves zero stars and is the most disrespectful company I have ever encountered."
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