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Climate Partners
922 Bridgeport Avenue, Milford, Connecticut 06460
About the Climate Partners
Climate Partners is a trusted institution located at 922 Bridgeport Avenue in Milford, Connecticut, United States. Specializing in electrical work, general contracting, and plumbing services, Climate Partners is dedicated to providing high-quality and reliable solutions for all your home improvement needs. With a team of skilled professionals, we strive to create a comfortable and energy-efficient environment for our customers. Trust Climate Partners to deliver exceptional service and expertise for all your electrical, contracting, and plumbing needs.
Photos of Climate Partners
922 Bridgeport Ave, Milford, CT 06460, United States
Reviews of Climate Partners
"DO NOT USE THIS COMPANY! I brought a furnace from this company after 2 years it broke down, I called the company to get it repaired the first thing they told me is I didn't have a warranty, which was a lie. Sent them copies of my warranty still refused to fix it so I took them to court and won they refused to pay their judgement just take them back to court a year later to have them send a man with the same name as the company say they sold the company so they couldn't pay. Don't waste your money on this company."
"A clear example of poor communication and ineffective scheduling procedures. Summary: After the first technician was unable to do the job on the first day, another technician no showed for two days in a row. No one reached out to me, so I had to call to get updates and ended up cancelling. Full story: Technicians came on a Friday to run a gas line for a gas stove for a home I have not moved into yet. They were unable to complete the job and scheduled another technician to come on Monday. They laid out three different plans that the next technician could take. Great, sounds promising. Monday comes. I had received an automated email and text the night before, reminding me of the appointment. Two hours after the technician was supposed to arrive, I called the main line and was informed that I was rescheduled for a 4-hour window the next day. When I asked why there was a reschedule and why I wasn’t informed, the person on the phone said she would “investigate”. Tuesday comes. I again receive the automated reminder email and text. As the end of the 4-hour window neared, I called the main line again. A different person on the phone uncertainly confirmed that this job was still scheduled for today, but they didn’t have a time, nor did they know where the technician was. At the end of Tuesday, I called the main line again and was transferred to the manager. The technician was supposed to call me that morning to confirm a time, despite my already having a 4-hour window. While the manager offered to personally handle the scheduling for the next day, I canceled the service. The manager was very apologetic, but in the end, it was lip service. (Still waiting on that cancellation email, Brian.) First thing on Wed morning, a technician called me to arrange a time to pick up the supplies left at my house. We agreed that he’d call at noon to confirm I was there so he could come. When he was late, I went about my day, seeing the writing on the wall. He called two hours later, citing that he was sent to another job that morning. We picked another time later in the day. I drove there. He arrived 25 mins late. It was truly some of the most unprofessional interactions I have experienced. I opened up 4 days of my life for this company and I will never get those days back. I do not know why there is an automated email and text to remind you of your appointment the next day but no way to contact a customer if there is a reschedule or delay. I do not recommend Climate Partners."
"We had a very old boiler replaced and we're very satisfied with the quality of the work, cost and professionalism of the work crew. There was a bit of an issue after the install, but Alex who gave us the initial estimate was very responsive and resolved the issue within a couple of days. We're happy we went with Climate Partners and would recommend them to others."
"Working with Mike @ Climate Partners was a refreshing experience. No doubt he has the skills required to do his job but he also has the customer service skill required to handle customers like myself that can be a little complicated. He went above and beyond to replace my heating unit and help with financing options before the winter season started. From my family to the families of Climate Partner, Have a Happy holiday and a prosperous New Year!"
"Summary. Recently, Climate Partners proposed & installed a new gas boiler in my house. As a senior citizen, I’ve contracted for numerous home projects—large & small—over the years. Working with Climate Partners has been the most positive experience that I’ve had for any home improvement service, major appliance install or electrical-heating-plumbing project in my life. Client services responsiveness. This episode began when I made an inquiry at Home Depot, asking about boiler parts & repairs. Home Depot contacted three service partners all of whom reached out to me within one business day. The Climate Partners client services manager Brian really listens & he asked several thoughtful questions to understand my situation. He then offered to send either a service tech to repair my boiler or a sales leader to discuss replacement. I opted for the latter due to the age (25+ yrs) & increasing frequency of issues on my old system. Sales acumen, requirements, sizing & bid. The sales exec Mike provided superlative support & guidance. Mike spent more time in the house understanding requirements than any of the other contractors who bid. No one else conducted specific heat loss discussions or inquired in detail about insulation & window-door seals. Altogether, I received 5 bids. The Climate Partner proposal was right in the middle in price, yet offered a higher level of BTU capacity. Let me mention that Mike made himself available before & after the install, following up periodically. He even offered seasoned advice to kindly help me resolve a one-off issue with my local utility. And he jumped in to ensure all aspects of customer satisfaction were covered at each step. Top notch technical leaders. Randall & Alex did the install. They were quiet, confident, competent & friendly throughout. It was a smooth, clean install. Randall also provided extra support by adjusting one of the radiators, which was not in the project scope. In addition, a few days prior to the install, there was an operational issue with the old system. Climate Partners dispatched senior service tech David. It turned out to be electrical issue. David expertly diagnosed & corrected the problem, then spent an additional hour testing various components & connections to ensure everything was operational. The Climate Partner technical team impressed me with high-caliber expertise & thoroughly professional practices. Excellent customer satisfaction warranties & guarantees. The Climate Partners customer satisfaction programs are outstanding. Client services manager Brian explained the 2-year satisfaction guarantee & the 2-year performance guarantee in detail prior to the install. Then, after receiving the full description of their extended maintenance agreement (Total Care Club) in writing, I opted for the multi-year plan because it far exceeds similar offerings from other firms in CT. Further, leveraging the Home Depot partnerships with Climate Partners for services & with Lennox for boilers provided a number of solid advantages: (a) the actual contract is with Home Depot, which adds to my level of comfort knowing the resources that Home Depot can bring in case of any complications; (b) the ten-year warranty from Lennox on all parts is very reassuring; and (c) the Climate Partners satisfaction & performance guarantees along with their Total Care Plan provide a comprehensive services ‘safety net’ for me in case of any issues. Melissa, warranty & contracts specialist, handled all paperwork & made the process very easy. Future plans. Thinking back over these 32 years since I moved to Connecticut, I’ve probably worked with over 12 different contractors for plumbing, heating, a/c & electrical work. I’m delighted to say that, going forward, I’m consolidating all upgrades, major projects & service requests in these areas to one provider—Climate Partners."
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