Sears Appliance Repair 100 Main Street, White Plains, NY 10601

"Technicians were very nice…..each of them for the 6 appointments it took for the machine to be ‘fixed’. The automated system and the ‘estimated time’ were both useless and completely unreliable! I lost substantial work hours waiting and responding to the changing estimations and never once received a simple call of acknowledgement from an administrator. It’s a joke! I have officially had a HORRENDOUS experience working with Sears. The BEST part….the machine still doesn’t work. Guess I’m in for another 6 appointments. Is anyone going to call me now? A joke! NIGHTMARE!"

"Kevin, the technician from sears fixed our electric stovetop with the utmost professionalism. From the moment I opened the door he was courteous, polite, and very transparent with his work and suggestions. He was an easy to talk with person who is one of the most knowledgeable people I've met in any profession. I'd wish for his service again any day. Kevin is a top notch individual."

"He was excellent, very polite and respectful. explained what he was going to do clearly and was able to repair our microwave without removing it in a very timely manner. We are very pleased."

"Wayne was very knowledgeable and did a thorough job of analyzing the washing machine issues. We need to review the reults with our landlord but are recommending we proceed with the repair. Wayne explained everything in detail and made us very comfortable that the cost of the repair would pay off in the long term."

"I booked an appointment for an urgent leak with my refrigerator 3 weeks in advance. I was able to piece together a temporary solution for the leak during that 3 week period. The window for the appointment was 8 am - 5 pm, which already was inconvenient. The day of the appointment, I was informed that the technician couldn't even make it until after 6 pm, outside of my availability. I called multiple times to escalate the request, and my appointment kept getting pushed back, instead of pulled forward. I was forced to reschedule the appointment, and was told that the next earliest availability was 2 weeks out. I ended up having to cancel the appointment completely and book a brand new appointment with a different company. DO NOT use Sears Home Services for appliance repairs. If I could give 0 stars, I would."