D/E/F Services Group, LTD

"Communication was terrible with this company. We had someone come out to give us a quote on replacement of AC and Furnace and days go by, my husband calls and we get the runaround from the guy who came out. Weeks go by and almost a month and my husband had called many many times and it was excuse after excuse. The guy said he dropped off a quote and he didn’t. We looked where he said he left it. Kept saying he would drop one off and never did. We will not be proceeding with this company."

"This company is the most unprofessional company I have ever used. I called to follow up on a job they did for me because they had screwed it up. I spoke with the manager Jason and he was completely rude and unprofessional yelling at me and swearing at me. He refused to have someone sent out to fix the problem that THEY created and then I was overcharged but Jason refused to charge me what I was supposed to be charged. Do not use them they are greedy scam artists"

"They fixed my water heater under "warranty" but didn't do a good job at all. had to keep coming back because they swapped a plumber each time so nobody knows what the others did. Then they charged more then they should for stuff and were bad at explaining pricing. I would never use them for house work. Only for big projects where you can actually get a price in advance because they are at least somewhat good at that. even if pricey for the work."

"I contacted DEF Services to replace my boiler. They responded immediately and gave a detailed estimate quickly. The work was scheduled soon after and I was very impressed with the workmanship. The team arrived on time and worked straight through the day to ensure I'd have working heat and hot water before they left (much appreciated since it was 40F outside). They returned the next day to clean up (great job) and fix a leaky pipe - the leak was due to the very old copper piping in the house. They set up the thermostat for us, as well. They stayed to answer all our questions. They are very responsive - answering my email questions usually within minutes. I am very pleased with the entire experience and would highly recommend them."

"Darrel Young was my point of contact for our boiler replacement. He was always on time, professional, and answered every question I asked no matter how minor. He and his team are great to work with. They help with every step of our loan process through Capitol for Change. Darrel is fantastic to work with and always goes the extra mile to ensure everything goes smoothly and that all questions/concerns are answered. The install team was on time. They cleaned everything up and with the exception of having a new boiler you would not know they had been in my house. The entire team at DEF are amazing. We look forward to working with them on a few future projects and highly recommend their services."