Sal's Servicenter

"In order to get our Tesla registered in NYS, we needed to get our car inspected for the insurance company. My wife called Sal's Service Center and they originally told her "Rain or Shine" and that all they would have to do is inspect it for damages and to just have the car clean for pictures. And they said there was no need for an appointment and to just call 10 minutes ahead of time. Because we both work 9-5 jobs, I had to go there on Saturday. I arrived walked in and asked them if they are able to do the inspection and I informed them that my wife called previously about this. There were two men behind the counter, they both turned and looked at me like I had 5 heads. Extremely unwelcoming, and just based off that look I knew this was going to be an issue. The first guy said, "Well do you have an appointment". I explained to him that my wife called earlier in the week and whoever she spoke to informed her that an appointment was not needed for this type of service, since it requires about 5.5 mins of their time to take 3 pictures of my car. And that the person she spoke to told her to simply call 10 minutes ahead and that will be sufficient. Mind you I was running errands and completely forgot to call ahead of time, but I informed them I didnt mind waiting for around until they were available to spare a few minutes for my car. The second guy in the back, again started giving me attitude and said "No" like it was out of the question and preposterous that I was even asking them if they could do this service for me. His reason was that "we have to take pictures of your car so it can't be raining or snowing outside". Mind you it was the clearest sunniest day its been in about 2 weeks. The sky was clear with not a cloud in sight. I looked outside and replied, "But its not raining or snowing and its a clear to the point where it definitely wont effect your pictures." The 2nd guy replied, "Well its cold outside. I am not going to stand over your car in 17 degree weather just to take pictures for you." At that point I knew these guys weren't going to honor what they said over the phone, so I just walked out. But because of that my 7 month pregnant wife had to call in sick that Monday to drive the car to a different shop that was nice enough to do the inspection for us. She informed me that all they did was literally take 3 pictures of the car and it took about 2 and a half minutes, probably closer to a minute flat. I truly hope this was just a fluke and these guys aren't like this with everyone, but judging by the way I was treated, I sincerely doubt it. I will never be going back to this place for any type of service and would urge against anyone doing the same."

"I highly recommend Sal's service if you want excellent and prompt service at reasonable prices. My car needed extensive maintenance checkup and they did it all at a reasonable cost."

"I bring all my cars to Sal’s and have since it was a service station and they pumped gas. They have ALWAYS been more than fair in their pricing. They have gone out of their way to help me and my family when changing oil, replacing an engine, or towing a vehicle. Bob is a man of his word and accommodating. Work is done when they say it will be and they stick with tricky situations until the work is done properly. As an example, I had a car overheat in New Hampshire and the dealership up there did not fix the problem and so the engine overheated until it needed to be replaced. The dealership wanted $9000 for the job (on a car worth less than $2000) so I had it towed to Sal’s. He replaced the engine for a third of the price and made sure it is safe enough for my kids to use. Sal’s is a small-town gem!"

"I have only ever had good experiences here, and I agree with the ladies that say in their that it is a mechanic that doesn’t try to rip you off! Everything is logic and explained into the smallest detail. Took my car there for a noise in the wheel another garage said had to be fixed. Quoted competitively but after a test ride they ended up not doing anything as they said nothing was broken. They were right!!!"