Monro Auto Service and Tire Centers

"I was just there to do emissions testing on two cars. But I can say that the personnel were friendly and courteous, and the service was performed promptly. I will consider this facility should I need car maintenance services in the future"

"Had a coupon for part synthetic oil change. They refused the coupon, telling my husband that his vehicle needs "high mileage" oil. Absolute manipulation and a scam. I have been angry about this since the appointment. And it's not just my husband's coupon they refused. It's almost everyone who brings the coupon into Monroe. Never again. Never never again will we go there. And I will not recommend Monroe in clinton, CT to anyone."

"Made an appointment for 9:30am, get there and person at desk tells me there is nobody to do my wheel alignment. Appointments shouldn’t be allowed to be made if nobody is working. Block the time slots so people don’t waste their time. My info was in when I made my appointment. They texted me a confirmation. Why not text me when you look at your appointment schedule and let me know not to come?!!!!"

"When you book an appointment through Monro's website, one is asked for a contact phone number and email and the nature of the service. Makes sense. I needed a VIN inspection and noted that on the appointment form. Then you get an appointment confirmation via said email and phone number. Even better. So, you would think that a staffer who knows his VIN inspection machine is broken might use either of those communication options to cancel the appointment before the customer arrives. Nope. Poor form, Monro. I dealt with a dude with way too may piercings and he was lackadaisical about the snafu at best."

"I went today to make an appointment for work to be done on my 2016 Honda Pilot. Although Monroe is a preferred vendor on my extended warranty policy, the person at the desk refused to do the paperwork. He said he would have to “open a ticket” and contact the warranty company but refused to do so. He said it was “a big hassle” and “would take weeks”. I said I was willing to wait but he still refused. I contacted Firestone and there was no problem and they made the appointment to do the repairs. If you have an extended warranty don’t bother going to Monroe in Clinton."