Geek Squad,
913 Hartford Turnpike, Waterford, CT 06385
About Us
Geek Squad is a technology institution located at 913 Hartford Turnpike in Waterford, Connecticut, United States. Our Geek Squad® Agents are experts in all things tech and are ready to assist with any issues you may encounter. Whether you bring your tech to us or schedule an in-home appointment, we are here to help with installation and repairs.
Total Tech Support is a membership dedicated to supporting all the tech in your home, regardless of where you purchased it. Our In-Home Advisor can visit your home, show you possibilities, and create a customized plan for new tech or appliances. We offer services such as phone repairs, Apple repairs, computer and tablet setups, TV installations, smart home setups, appliance repairs, car electronics installations, gaming console repairs, camera repairs, and more.
Geek Squad provides unmatched tech and appliance support with Agents available online, on the phone, in your home, and at Best Buy stores 24/7/365. Our Geek Squad Protection ensures your tech stays working like new beyond the manufacturer's warranty. Schedule an in-store consultation with a Geek Squad Agent to discuss any questions or concerns you have about your products and discover inspiring new technology. Let Geek Squad help you get more out of your tech, electronics, and appliances.
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Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
10:00 AM - 7:00 PM
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Contact Us
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Reviews
"Best Buy was great and had everything in stock but then geek squad was not anywhere close to Best Buy. We went to go to geek squad to fix my Xbox series X HDMI port (we called before to make an appointment ) and they said it was fixable but when we got there they told us they couldn’t. Over all my experience with geek squad was truly disappointing and I do not recommend"
"Although I get pretty good service at the Best Buy the geek squad counter attendants will disappear in the back and never return after three visits there that has been my experience"
"Did a quick fix on an oil pan problem for free. These guys are awesome"
"I had an issue with a home entertainment center I purchased from Best Buy. I called numerous times with no resolve. Finally they sent a tech named Kevin from the Waterford CT store and he fixed problem. He was very professional and knowledgeable. I highly recommend Kevin from the Geek Squad!"
"Made appointment a week out for iPhone 8 battery replacement. Appointment was made through Apple, so they knew exactly what device I was bringing in and why. After sitting there for 15 minutes while they ran diagnostics, they told me they didn’t have my battery in stock. If I wanted to order a battery, they would need to keep my phone at the store, and that it would take about a week. Obviously not an option. They told me my best bet was to go to an Apple store. Why bother existing if you can’t replace a battery in a phone? Why is the store even an option through the Apple app? I tried calling before hand too to ensure something like this wouldn’t happen. Can’t get through to store direct. Had to go through Best Buy’s nationwide answering service (number listed for geek squad same number as the best buy number). Was on hold for 20 minutes before being disconnected. It’s like going to a quick lube to get an oil change, but you have to leave your car there for a week so they can order oil. So anyways total waste of time and gas. Staff was courteous."
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