Total Comfort Inc

"-We waited months to have our HVAC system fixed. -They are difficult to get a hold of, they say they’ll call you back and they don’t. -Finally they called randomly and said they were sending someone the next day but nobody was home and they didn’t have another day -finally someone came, he was rude, and he claimed he couldn’t fix the problem because they needed two people. Said they would call us back. They didnt. We had to call again. -Then they said they had a labor shortage and that the next person wasn’t free until September (all of this started in June). They said good look finding someone else because everybody has this type of backlog. -we switched companies and they sent one person THE NEXT DAY who fixed the issue. We were just missing freon in the HVAC system which he replenished. Moral of the story: do not use this company. I understand labor issues but apparently others are able to fulfill the demand and have much more efficient scheduling. There are limits to one’s patience when you are a paying customer and you have no AC for a summer."

"I have many good things to say about this company and how they manage to exceed expectations and operate at a high level of customer service, while being friendly. These days its hard to find good people and also get what you have paid for. Total Comfort in Danbury CT delivers with a high level of response, customer respect and team performance. Dan and the team, both in the field and in the office were very helpful and * They Do What They Said They Were Going To Do * They installed a new Mitsubishi Mini Split system in our home and were very respectful of the house, very neat and efficient in the work process. They actually identified an existing electrical panel /space issue and fixed it while Not delaying the installation. They adjusted the plan on the spot and left us in better shape than we were in before they showed up. Everyone is easy to work with and they care about you and respect your time and home. I highly recommend using Total Comfort as your heating and A/C company. Finally, it's a nice surprise to contract with a company who is honest and fair and values customer service. This should be as important to you as it is to me: * They Do What they say they would Do! *"

"Our central air AC compressor went and I could not get even a simple call-back from Total Comfort after 3 days of waiting so decided to try another company. I would absolutely not refer or recommend this company to anyone. Major thumbs down on quality of service. Don’t waste your time!"

"about 10 years ago they installed new central a/c for part of my home. job well done. called them 6 weeks ago and left message with receptionist for quote on install/upgrade on my other central a/c unit. no response. went with a competitor out of Brookfield."

"10 STARS! I've have only good things to say about Kevin and his outstanding technicians at Total Comfort Inc., Danbury. They installed a new system in our home and it works perfectly -- cools down our house in about 5 minutes. . Not everything goes perfectly with a new installation on the first day but they were extremely responsive in fixing the glitches during and after the installation About 3 ms after the installation, We couldn't get the A/C on. We left a message and they called us back at 11pm and there was a technician at my door at 8am. (It was our programming error after all that!). They have all been communicative, easy to work with and empathic I highly recommend using Total Comfort as your heating and a/c provider. I finally found a company who is honest/ fair and values great customer service! : )"