Monro Auto Service and Tire Centers
325 Broad Street, Manchester, Connecticut, United States
About the Monro Auto Service and Tire Centers
Monro Auto Service and Tire Centers is a trusted car repair and tire store located at 325 Broad Street in Manchester, Connecticut. Our experienced technicians provide high-quality automotive services including oil changes, brake repairs, wheel alignments, and more. We also offer a wide selection of tires from top brands to suit your vehicle's needs. Visit us today for reliable and efficient auto care services.
Photos of Monro Auto Service and Tire Centers
325 Broad St, Manchester, CT 06040, United States
Opening hours of Monro Auto Service and Tire Centers
Monday:
07:30 - 19:00
Tuesday:
07:30 - 19:00
Wednesday:
07:30 - 19:00
Thursday:
07:30 - 19:00
Friday:
07:30 - 19:00
Saturday:
07:30 - 18:00
Sunday:
09:00 - 17:00
Reviews of Monro Auto Service and Tire Centers
"We went to Monro on Broad Street in Manchester and got a written quote for an oil change with some filter replacements that were due on our car. The quote was favorable, so we scheduled an appointment for a later date and time. When we arrived to drop off the car, we were told they were short-staffed and could we leave the car overnight? Perplexed that we weren't called about this, we decided to reschedule for the next day, and dropped the car off first thing in the morning with a request for a call when the work was completed. By day's end nobody had called, so we showed up at 4:30 p.m. and were told that the car had been ready for over an hour. The bill was above the estimate provided by about $10, and when I showed the manager, Craig, the written estimate provided, he responded that had the work been done at a dealership it would have cost twice what he was now asking, and this was the best he could do. We think the best he could have done was honor the estimate his shop originally provided, and not make a nonsensical argument of what we might or might not have paid elsewhere. Our experience with Monro on Broad Street in Manchester, CT is that they are undependable with appointment times and provide quotes that they then fail to honor once the work is completed. So not only will we not be going back, we want others to know that this is how Craig, the shop's manager, has chosen to do business. It seems silly to us that someone would choose to damage their reputation as untrustworthy in such a way, but Craig seemed comfortable in making these decisions, giving us the impression he's done this to others without concern. If you are the type of customer who expects a business to honor appointment times and written quotes, you should look elsewhere for your tires and other automotive needs. For tires, we recommend Town Fair Tire on West Middle Street. We recently brought them a competitive quote, and they matched it and honored the written quote they provided us to the penny. It's a much better feeling and experience for a customer when they can trust the person across the counter."
"Absolutely a terrible experience. My husband and I are already frustrated that our brakes have gone in our van We understand it's going to cost a decent amount of money to get it fixed. We scheduled an appointment for 9:30 a.m. to come get an estimate on our brakes. Upon arrival we were greeted with an empty lobby then waited about 5 minutes for somebody to even acknowledge us and there was nobody even in there. When we told them our information they looked confused as if we didn't even make an appointment which we did days ago. We were told it was going to take 45 minutes to an hour. We gave them an hour and a half and came back our car did not even move. Then they proceeded to tell us that they were about to take it back and that it would only take 20 minutes. If it would only take 20 minutes why did it not get done in the hour and a half that I gave him to work on the vehicle? Now I am out an hour and a half of my life that I will not get back. What a complete waste of time. Go elsewhere if you're looking to get any work done to your car."
"I made several appointments and the first 2 were canceled because they didn’t have enough people on to work on it. The other time was because they didn’t have the part. When my 3rd appointment day came I was told I would have my car back in a few hours. A few hours turned into 9 hours. When I finally got my car back there was a black stain on my seat because whoever sat in it had it on their bottom. I haven’t been that satisfied with the professionalism in a while and not sure I’ll be returning."
"12/10 service level - highly recommend!! Craig Millstein (Store Manager) and his staff are very friendly, knowledgeable and helpful. I brought my car there at 2 pm on Christmas Eve because it wasn’t starting properly and I had a long drive back to MA the next morning. Even though it was a skeleton crew due to the holiday, Craig and his staff offered quick service and engine diagnostics so I could feel confident and safe getting back home the next day for Christmas. I highly recommend this business to anyone looking for a trustworthy and efficient car service center."
"This place is excellent! Super friendly and knowledgeable staff. Quick service time. They are known in town for being the "go to" place for your automotive maintenance needs. And of course you gotta love when someone on their staff is willing to dress up as a ginger bread man to stand in the rain and wave at passing motorists on Thanksgiving eve! This place is great!"
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