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Reno's Auto Body & Repair Inc
99 Hanmer Street, Hartford, Connecticut, United States
About the Reno's Auto Body & Repair Inc
Reno's Auto Body & Repair Inc is a reputable car repair institution located at 99 Hanmer Street in Hartford, Connecticut, United States. With years of experience in the industry, our skilled technicians are dedicated to providing top-notch auto body repair and maintenance services to our valued customers. Whether you need a minor dent repair or a major engine overhaul, you can trust Reno's Auto Body & Repair Inc to get the job done efficiently and effectively. Visit us today for all your car repair needs.
Photos of Reno's Auto Body & Repair Inc
99 Hanmer St, Hartford, CT 06114, United States
Opening hours of Reno's Auto Body & Repair Inc
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Reno's Auto Body & Repair Inc
"THE WORST SERVICE I HAVE EVER RECEIVED IN MY LIFE!!!! THEY GVE YOU THE RUN AROUND, TOOK THEM 2 WEEKS TO GIVE ME AN LABOR ESTIMATION ON MY CAR WHILE HOLDING MY CAR ON THE LOT. THEN AFTER WAITING SO LONG. WHEN PICKING IT UP MY CAR, IT HAD A MYSTERIOUS FLAT. I HAD TO SHOWN UP MORE THEN 6 TIMES TO FIGURE WHAT WAS GOING ON WITH MY CAR BECAUSE THEY NEVER TELL YOU WHATS GOING ON THE MECHANIC IS NEVER THERE. THEY TELL LOTS OF LIES, SO IF THEY TELL YOU SOMETHING GET IT IN WRITING, TEXT, OR EMAIL ABOUT ANY UPDATE OR DIAGNOSIS ON YOUR CAR. THE SECRETARY WOMEN!!!! SO RUDE AND USED EXTREMELY PROVOCATIVE LANGUAGE WITH ME, I DONT KNOW HOW THEY ARE ASSOCIATED WITH TRIPLE AAA. DONT SEND YOUR CAR HERE IF YOU HAVE CHOICE OR ANY WORK DONE HERE !!!!"
"AVOID RENO AT ALL COST! They unfortunately are affiliated with AAA but it does NOT mean that they provide the level of professionalism and care to your vehicle. They are spiteful, rude and unprofessional. I had a window door slammed in my face and threats of towing my car to the wrong location which they purposely did and I had to contact AAA for them to fix it. They also cause damage to my vehicle and failed to communicate that something occurred to our vehicle after being on their lot for 2 weeks. Their service department is a joke. They transfer you to them knowing that the service department doesn't show up till 5p or 6p. No communication, very rude, and cost me more money getting my car towed there. AVOID. If you have AAA demand another tow company"
"Jorge Gonzalez showed up and towed my car with a blown radiator faster than emergency services could have responded, he made the entire situation much less stressful and was highly professional."
"I used Reno’s for a long distance tow from CT to FL. My car was received in perfect condition which, at the end of the day, made the hassle of dealing with the towing service worth it. Long distance tows are only handled by the owner, which was a detail I did not realize and find to be an issue until the car was in transit. The owner was traveling for business at the time, and it was difficult to get in touch with him at times. When calling the office, the service representatives were quite rude and were unable to help me locate my car or advise on the delivery date. Throughout the process, I had no insight on where my car was or when it would be received aside from a 3 day window. I was told I would receive a call from the driver when he was 2 hours away. I got a call from the driver when he was 5 hours out, and no call for the 2 hour notice. I received a call when he was 5 minutes away asking for directions. I had to personally direct the driver to my location, even though he was provided with my address and had access to GPS. The car arrived very dirty, but what more can you expect from such a long tow. Overall, the car arrived undamaged and I am very thankful. With my experience, I would not recommend the company or use them again in the future."
"To start the drivers were well mannered and professional but the women in the office were extremely rude. They called me about an hour after getting towed and said “ummm you didn’t pay my driver”. I explained that I had cash with me there and was never asked for payment so I assumed I’d be billed for it. She then asked me for card info over the phone which I declined and said I had cash already pulled for them. She continued to give me a hard time and sent the driver to me to pick up the cash and then the women in the office overcharged me for the price I had previously been given before my vehicle was towed. Someone needs to teach the office staff some manners in customer service, I do not recommend them at all"
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