Firestone Complete Auto Care 2897 Berlin Turnpike, Newington, CT 06111

"I love Firestone.The first time we went there we were coming back from our weeklong camping trip from Maine and our brakes were making noises. We called Firestone and they said to bring it right in as soon as we got back into town, which we did. They put new brake pads on and we were so in awe. We didn’t have to wait at all. Yesterday I had an appointment for an oil change at 2 and the guy there apologized right away,saying that it would be awhile because people called out. It meant a lot for him to let me know so in case I wanted to reschedule my appointment, but I waited. It took awhile but he kept coming out to apologize. Hey things happen. I’ve been to other places and they would just make you wait not knowing what was going on. But not this guy. I highly recommend Firestone. They work hard and want to make sure that the customers are happy. They have a customer for life. Thank you I wish that I could remember his name. Happy New Year. God Bless you all."

"Comparatively, the pricing I thought was high for an oil change and tire rotation to be $191. I could get it done at the dealership with certified service for $50 less. The front desk individual lacked all personality and was nice enough to call my cell phone while I was sitting in the waiting room 10' away. Then following up by asking me which vehicle was mine after calling my cell. Overall, I will only return to this location if I am forced to."

"Brought my Audi/Mazda & Nissan to Firestone for tires/pads/rotors and couldn’t be happier with the service and price. Jason had assisted me and I really appreciated his customer service. I would highly recommend him and this location. I will certainly be a return customer asking for him specifically."

"If I could give this place a -10 I would. New management is horrible. He always is either rude or wants you to do more on your car. Doesn’t stick to policy and honestly enjoyed going here for my oil change never had any problems until this new manager came. Overall horrible service. By the way they don’t stick to their appointments online, your appointment online is basically useless and waste of your time. I made a an appointment for an oil change at 11:53am for 3pm never received a call that they couldn’t do it. I get there and was denied service after making an appointment. Save your money and go to another fire stone."

"Unbelievable...I had an appointment at 9am for a simple flat tire fix. The clerk at the time said, "It might be a long wait because of appointments..." I told him I had one at 9am. Seemed to go on deaf ears. I left my truck there and my wife picked me up. I called several times and was told they were close to getting to my truck. By 1pm, still nothing so I called them again. The guy on the phone told me they are currently working on my truck and it's up on the lift. 3:30 hits and they close at 6pm. Instead of calling, I decided to walk because my wife was out and about. The walk was about 40 minutes and I figured this would give them some time and the benefit of the doubt. I show up! And my truck is in THE EXACT same spot it was left at 9am and it's now 4:15. I wanted my keys and the front desk didn't even hesitate to hand them to me. They proceeded to tell me that I was scheduled for 5:30. Well...if you are alotting times for customers 1. What's the point of scheduling an appointment? 2. You could've told me to come back at 5:15 and 3. It doesn't take 7 hrs to fix a damn flat. I'm very disappointed because my family has gone there numerous times and as a matter of fact I've been there twice for flats in the last 4 years (I had a 5 star review and took it down) and it took them an hour to repair. I went there again because of great service and also because I've purchased my tires there. I wanted to make sure if I needed a new tire, that it was right there on hand. A waste of a day and they lost my business for good."